Account Head – Growth

Infobip

. Build and maintain trusted relationships with assigned Tier 1 clients to achieve customer health and growth .

Posted 11/12/2026full-timeMumbai • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving customer success through effective communication and coordination with internal teams. Proficient in analyzing client traffic and utilizing tools to enhance account management and service delivery.

Highest-signal resume keywords

Client Relationship ManagementTraffic Analysis and ForecastingSalesforce ProficiencyMentoring and OnboardingCross-Functional Team Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Traffic AnalysisKPI AchievementProduct Adoption StrategiesTechnical Escalation HandlingAccount Setup Coordination

Soft Skills

Communication SkillsCritical ThinkingTeam Spirit Promotion

Tools & Technologies

Salesforce (SF)QlikInternal Tools Improvement

Industry Keywords

SaaS BusinessCustomer SuccessMarket TrendsCompetitor Positioning

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned Tier 1 clients to achieve customer health and growth
Conduct regular client meetings and communicate Infobip strategy and roadmap
Position Infobip against competitors
Serve as the focal point for client business and technical expectations
Handle technical escalations, product and service adoption, and customer feedback for Product teams
Coordinate internal teams to best serve customers
Understand client structures and processes for selecting and implementing new solutions
Work closely with Customer Success on existing and future SaaS business
Coordinate account setup, route management, sender registration, and content filtration with relevant teams
Monitor account health risks and support financial collections and netting
Analyze and forecast client traffic, taking action to support growth, minimize losses, and maximize gross profit and revenue
Improve Infobip internal tools by providing constructive feedback and ideas
Coordinate internal teams to fulfill client requirements on time
Update client engagements and opportunities in dedicated tools
Promote the client perspective to internal stakeholders to improve end-to-end customer experience
Promote team spirit and critical thinking
Mentor and onboard team members and newcomers

Requirements

What you’ll need

Excellent knowledge of Infobip products, platform, and relevant markets
Excellent knowledge of the client's business and ways they can use Infobip
Up-to-date knowledge of industry trends and competition
Ability to coordinate Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, and Revenue Assurance teams
Ability to use and improve internal tools for account setup, traffic monitoring, and troubleshooting, including Qlik and SU
Ability to update client engagements and opportunities in Salesforce (SF)
Ability to analyze and forecast client traffic
Ability to meet and exceed quarterly KPIs, including gross profit, margin percentage, and cross-sells
Ability to mentor and onboard team members and newcomers