Infobip

Financial Planning and Analysis

• Collaborate with the Payment team on payment monitoring, vendor invoice validation, and document safekeeping
• Prepare and distribute electronic tax receipts to clients in compliance with country requirements
• Collate accounting documents and forward them to local accountants
• Prepare withholding tax certificates and forward them to vendors
• Track creditable withholding tax certificates issued by clients and ensure completeness
• Monitor projects and task calendars and coordinate with the team to prevent missed deadlines
• Support superiors in reconciling financial information
• Communicate with internal departments, external BPOs, and other institutions
• Perform ad hoc administrative tasks as requested by supervisors

Finance Intern

Executive

• Align Voice strategy with company objectives and build execution plans for North America
• Drive initiatives that increase traction, improve profitability, and support new and existing customers
• Lead monetization of Voice UCaaS & CCaaS service platforms, Voice AI platforms, and Voice wholesale
• Create and close opportunities through outbound prospecting and self-originated campaigns
• Support testing and validation of new business motions, customer segments, products, business models, and initiatives in North America
• Own the outbound sales cycle across North America in collaboration with Voice AEs and CGEs
• Prospect, research, and target customers through multi-channel outreach to build a self-generated pipeline
• Execute executive outreach campaigns, qualify named accounts, secure Discovery meetings, and progress opportunities
• Run Voice campaigns from identification through close
• Support regional sales teams with training, enablement, and commercial guidance
• Build customer relationships, understand needs, and identify adoption opportunities
• Participate in key sales cycles to close deals and grow gross profit
• Provide local support to US revenue teams with same-day business decisions and joint account planning
• Maintain deep knowledge of Voice products, competition, and market trends
• Serve as the regional Voice expert for sales teams, CGEs, and customers
• Gather market feedback, customer insights, and competitive intelligence for HQ
• Identify and validate newly created Voice AI platforms as Infobip ICPs
• Collaborate with HQ and regional stakeholders on product strategy and commercial initiatives
• Bridge North America sales teams and the global Platform team through communication and knowledge sharing
• Monitor pipeline velocity, forecasting, account strategy, and planning to achieve commercial targets

Voice Commercial Executive

Account Manager

• Act as the strategic liaison for key partners on product innovation and solution development
• Lead regular partner briefings and enablement sessions focused on the business value of new products and features
• Ensure partners are equipped to position and deliver value using Infobip’s evolving platform
• Identify and co-create high-impact use cases aligned with partner business objectives
• Document and share successful use cases and partner success stories to drive broader adoption
• Bridge global innovation and regional partners by sharing relevant projects and integrations
• Collaborate with Product, Marketing, Partner Solution Engineering, and Partner teams on roadmaps and releases
• Translate technical updates into partner-relevant narratives and actionable business insights
• Lead outreach initiatives introducing new products and capabilities to strategic partners
• Identify early-stage co-innovation opportunities aligned with roadmap priorities

Regional Partnerships Enablement Specialist

Administration

• Manage and maintain the global sender registration database
• Process customer sender registration requests directly with MNOs and suppliers
• Ensure traffic security through content restrictions and template registration
• Support region-specific and product-based registration processes
• Order numbers (VLN/SC) and enable setup for two-way communication between customers and end users
• Handle OTT traffic registration across WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and other channels
• Maintain accurate records and documentation of registration actions and processes
• Collaborate with other departments to ensure compliance across defined processes
• Support internal and external customer experience by staying attentive to end-user needs
• Participate in continuing education sessions to build knowledge of technical processes and tools

Telecom Administrator

Operations

• Manage and maintain the global sender registration database
• Process customer sender registration requests directly with MNOs and suppliers
• Ensure traffic security through content restrictions and template registration
• Support region-specific and product-based registration processes
• Order numbers (VLN/SC) and enable two-way communication setup between customers and end users
• Handle OTT traffic registration across WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and other channels
• Maintain accurate records and documentation of registration actions and processes
• Collaborate with departments to ensure compliance with defined processes
• Support internal and external customer experience by attending to end-user needs
• Participate in continuing education sessions on technical processes and tools

Telecom Operations Specialist

Analyst

• Manage and maintain the global sender registration database
• Process customer sender registration requests directly with MNOs and suppliers
• Ensure traffic security through content restrictions and template registration
• Support region-specific and product-based registration processes
• Order numbers (VLN/SC) and enable two-way communication setup between customers and end users
• Handle OTT traffic registration across WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and other channels
• Maintain accurate records and documentation of registration actions and processes
• Collaborate with other departments to ensure compliance across defined processes
• Support internal and external customer experience by staying attentive to end-user needs
• Participate in continuing education sessions to build knowledge of technical processes and tools

Messaging Registration Analyst

Customer Success Manager

• Build and maintain strategic relationships with top Tier 1 clients
• Serve as the main point of contact for client business and technical needs
• Coordinate internal teams to resolve requests and escalations
• Understand client structures and decision-making processes to support solution adoption
• Deliver quarterly KPIs focused on Gross Profit, Margin %, and cross-sell/up-sell growth
• Propose creative and profitable account strategies
• Collaborate on existing and future SaaS business opportunities
• Coordinate with CPaaS Registrations and Platform Operations on account setup and configuration
• Monitor client health and proactively manage risk with Revenue Assurance
• Analyze and forecast client traffic to protect and grow revenue
• Provide feedback to improve internal tools such as Qlik and SuperUser
• Maintain accurate client engagement and opportunity records in Salesforce
• Represent the client perspective internally to shape customer experience
• Mentor team members and newcomers
• Stay informed on industry trends, competition, and strategic implications

Senior Customer Success Executive

Growth Marketing

• Build and maintain trusted relationships with assigned Tier 1 clients
• Serve as the main contact for client business and technical needs
• Coordinate internal teams to resolve requests and escalations
• Understand client structures and decision-making processes for solution adoption
• Deliver quarterly KPIs focused on Gross Profit, Margin %, and cross-sell growth
• Collaborate with Customer Success on SaaS opportunities
• Coordinate account setup and configuration with CPaaS Registrations and Platform Operations
• Monitor account health and minimize risk with Revenue Assurance
• Analyze and forecast client traffic to protect and grow revenue
• Provide feedback to improve Qlik and SuperUser tools
• Maintain client engagement and opportunity records in Salesforce
• Represent client perspectives internally to improve customer experience
• Mentor and support team members and new hires

Customer Growth Executive

Product Designer

• Shape the end-to-end experience for Email, Growth, or Internal Tools
• Collaborate with other Infobip platform areas to create a unified product experience
• Help decide product priorities through continuous discovery
• Talk with users, support teams, partners, and internal stakeholders
• Use the product firsthand to identify meaningful improvements
• Build and test multiple prototypes
• Prototype in code with AI and use Figma for visual design
• Ship real frontend work, including within the product
• Co-create with product managers, engineers, analysts, and other roles without handoffs
• Guide non-designers using design systems and examples and check quality
• Define success measures before building and ship incrementally
• Evaluate post-launch performance with analysts and user feedback
• Maintain a long-term view of the product area and platform
• Use AI daily to automate routine tasks and improve productivity
• Act proactively when product flows or details should be improved
• Submit a portfolio showcasing real product work

Solutions Engineer

• Support day-to-day activities within the solution engineering division
• Learn about Infobip products, solutions, and business use cases while contributing to project implementations under mentor guidance
• Assist in designing solutions that address customers’ technical and business requirements
• Help configure and customize Infobip solutions based on customer needs
• Contribute to internal customer service and support initiatives, including documentation and follow-up activities
• Collaborate with cross-functional teams to support ongoing projects and operational tasks

Solution Engineering Intern, Fresh Graduates Welcome

• Build and grow long-term partnerships with Infobip’s strategic clients and partners
• Ensure high service quality, commercial growth, and stability across assigned accounts
• Act as a trusted partner who understands client needs and Infobip’s portfolio
• Maintain strong relationships with strategic clients and partners
• Analyze, develop, and implement sales and procurement strategies
• Identify expansion opportunities across traffic, destinations, products, and services
• Own gross profit and revenue growth for assigned clients
• Monitor service usage and partner activities to ensure optimal traffic delivery and service quality
• Provide structured reporting on activities, results, partner performance, progress, and customer feedback
• Maintain accurate records of interactions
• Collaborate with internal teams and management to ensure service stability and implement strategic plans
• Track market and industry trends, share insights, and apply best practices

Global Account Manager

Database Administrator

• Maintain stable, available, and performant production databases
• Set up and continuously improve monitoring and alerting
• Investigate and resolve performance issues, deadlocks, replication problems, and production incidents
• Collaborate with developers on reliable and scalable database solutions
• Propose, design, and implement replication solutions
• Plan and implement database migration strategies that minimise downtime and operational risk
• Support and perform database deployments safely and efficiently
• Build and improve tools and automations for database operations
• Participate in stress testing and analyse database behaviour under load
• Identify performance bottlenecks

Mid/Senior MSSQL Database Administrator

Sales

• Drive the growth and adoption of WhatsApp solutions across the region
• Partner with Regional Sales, Product, HQ, and leadership teams to strengthen product positioning and accelerate sales performance
• Develop and refine product positioning, messaging, and value propositions
• Support the definition and tracking of sales KPIs, including product adoption, pipeline growth, and revenue performance
• Enable and coach Account Executives and Sales Specialists
• Identify sales challenges and opportunities and execute initiatives to accelerate growth
• Build and maintain expertise in WhatsApp products, capabilities, use cases, and differentiators
• Monitor competitive activity and provide actionable market intelligence to Sales and Product teams
• Ensure customer and market feedback informs product and go-to-market strategies
• Lead workshops, webinars, product sessions, and knowledge-sharing programs
• Collaborate cross-functionally on strategic growth initiatives for the WhatsApp portfolio
• Increase product adoption, revenue, and market penetration

Product Sales Expert

Account Executive

• Prospect and qualify new business opportunities within a defined target account list
• Own the full sales cycle, including prospecting, discovery, solution presentation, demo delivery, proposal development, negotiation, and closing
• Develop solution proposals addressing client business needs and commercial goals
• Engage enterprise clients and build trusted relationships with key decision-makers and stakeholders
• Collaborate with internal teams on customer needs, solution scope, and commercial strategy
• Support post-signature onboarding to ensure a smooth transition and strong client experience
• Maintain accurate CRM updates, including pipeline progression, next steps, and account status
• Manage forecasting and account planning
• Identify upsell, cross-sell, and long-term account growth opportunities
• Represent Infobip professionally and consultatively
• Use prospecting methods, productivity tools, and AI-enabled resources to improve commercial execution