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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B sales with a strong focus on customer engagement, revenue growth, and retention metrics. Proficient in managing client relationships and navigating complex organizational structures while leveraging data-driven strategies for performance analysis.
Highest-signal resume keywords
B2B Sales ExperienceFluent In English And ItalianKnowledge Of CPaaS And CCaaSRevenue And Margin OwnershipForecasting And Performance Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementConversational AITraffic AnalysisAccount SetupTechnical Escalation HandlingSaaS Business CoordinationContent FiltrationRevenue AssurancePerformance AnalysisCross-Sell Performance
Soft Skills
Relationship-Building SkillsConfident CommunicationMentoring And OnboardingStrategic ThinkingCollaboration
Tools & Technologies
SalesforceSMSRCSWhatsAppVoiceEmailViberOTT Channels
Industry Keywords
Customer HealthClient ExpectationsInternal Stakeholder CoordinationMarket TrendsCompetition Analysis
About the role
Key responsibilities & impact- Build and maintain trusted relationships with assigned Tier 1 clients
- Drive customer health, growth, gross profit, margin, and cross-sell performance
- Serve as the focal point for client business and technical expectations
- Handle technical escalations, product and service adoption, and customer feedback
- Coordinate internal teams to meet customer requirements
- Understand client structures and processes for selecting and implementing solutions
- Collaborate with Customer Success on existing and future SaaS business
- Coordinate account setup, route management, sender registration, and content filtration
- Monitor and minimize customer health and financial risks with Revenue Assurance
- Analyze and forecast client traffic to support growth and minimize losses
- Improve internal account setup, traffic monitoring, and troubleshooting tools
- Update client engagements and opportunities in Salesforce
- Promote the client perspective to internal stakeholders
- Mentor and onboard team members and newcomers
- Maintain knowledge of Infobip products, platforms, markets, industry trends, and competition
Requirements
What you’ll need- Minimum 4 years proven experience in B2B sales
- Consistently meeting or exceeding quota
- Fluent in English and Italian
- Strong knowledge of CPaaS, CCaaS, customer engagement, conversational AI, and communication channels including SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels is an advantage
- Strong commercial mindset with ownership of revenue, margin, and retention metrics
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
- Strategic, data-driven approach with forecasting and performance analysis
- Confident communication and relationship-building skills at multiple seniority levels
Benefits
Comp & perks- Performance-driven bonuses
- Regular compensation reviews
- Flexible work arrangements and working hours
- ESOP (Employee Stock Ownership Plan) / stock options
- Time off and special leave days
- Flexible hybrid work model
- Internal mobility
- Upskilling and mentorship
- Onboarding and training programs
- International mobility opportunities in worldwide hubs