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Infobip

Customer Support Intern

Infobip

. Complete an onboarding program covering Infobip products, solutions, and business .

Posted 11/11/2026internshipRijeka • CroatiaEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical expertise and troubleshooting skills while effectively communicating with clients and internal teams. Capable of improving customer experience and service quality through problem-solving and process enhancement.

Highest-signal resume keywords
Technical ExpertiseTroubleshooting SkillsCustomer Experience ImprovementFluent In Croatian And EnglishUnderstanding Of IT Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Professional CommunicationProblem-SolvingTeam Collaboration
Certifications & Qualifications
Valid Student Rights
Industry Keywords
Onboarding ProgramCustomer InquiriesInternal ProcessesService QualityEngineeringTechnologyBusinessHumanitiesSocial Science

About the role

Key responsibilities & impact
  • Complete an onboarding program covering Infobip products, solutions, and business
  • Learn to attend to customer inquiries and resolve problems professionally in critical and non-critical situations
  • Provide clear and accurate information to clients within minutes
  • Find workarounds when issues appear and understand client needs
  • Develop technical expertise and troubleshooting skills
  • Help improve internal processes, customer experience, and service quality
  • Interact with technical and business teams
  • Work with a mentor and within a team from February to August

Requirements

What you’ll need
  • Available to start the internship on 8th of February
  • Hold valid student rights from „Studentski Centar” during the internship program
  • Able to work in Vodnjan or Rijeka 40 hours per week
  • Graduate or final-year undergraduate from engineering, technology, business, humanities, or social science backgrounds
  • Aim to be an engineer who understands both technical and business sides of IT solutions
  • Fluent in Croatian and English
  • Knowledge of Polish, French, German or Spanish is considered a plus
  • Maximum of two internship positions may be applied for

Benefits

Comp & perks
  • Paid internship program
  • Travel allowance as per city of work
  • Free lunch
  • Free Snacks and Beverages
  • Social Events
  • Internal Trainings
  • Free access to Udemy platform
  • Internship welcome package
  • Referral Bonus
  • Equipment
  • On-Site Amenities
  • Orientation week with all interns and a personalized onboarding plan
  • Mentor and team support
  • Hands-on experience with the latest AI tools and dedicated AI training sessions
  • Possibility to stay on after the internship, depending on your performance and business needs