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Infobip

Key Account Executive – Strategic Voice

Infobip

. Identify business opportunities with current and prospective high touch clients .

Posted 11/6/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B sales and account management within the telecommunications sector, with a strong focus on Voice solutions such as SIP Trunking and Voice APIs. Proven ability to build long-term client relationships, drive revenue growth, and mentor team members in a complex technical environment.

Highest-signal resume keywords
B2B Sales ExperienceAccount ManagementVoice Solutions ExpertiseNegotiation SkillsPipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SIP TrunkingVoice APIWebRTCAccount PlanningRevenue Growth StrategiesCross-SellingUpsellingSales ForecastingTechnical ScopingContract Negotiation
Soft Skills
Communication SkillsPresentation SkillsRelationship BuildingMentoringProblem-Solving
Industry Keywords
TelecommunicationsCPaaSUCaaSVoIPCustomer Journey MappingVoice ReadinessTechnical FitClient RelationshipsService DeliveryVoice Onboarding

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Identify business opportunities with current and prospective high touch clients
  • Sell Infobip’s product and service offering with a dedicated focus on Infobip Voice solutions
  • Recommend communication and Voice-related use case solutions to clients
  • Share knowledge with team members and mentor newly onboarded sales colleagues
  • Support less experienced team members with technical and procedural questions
  • Sell SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, and BYOC solutions directly or via partners
  • Support end-to-end client relationships for the first 12 rolling months, including cross-sell, upsell, acquisitions, onboarding, and usage growth
  • Maintain structured account acquisition and ensure Voice readiness and technical fit
  • Develop solution proposals with Voice-specific technical and commercial components
  • Manage sales forecasting, account resource allocation, account strategy, and planning
  • Expand touchpoints and footprint in key accounts while increasing Voice traffic and revenue
  • Work with the CSE on account planning, customer journey mapping, technical scoping, and feasibility
  • Negotiate pricing and contractual agreements, including Voice routing, coverage, and compliance terms
  • Build and maintain client relationships as a trusted advisor
  • Coordinate with service delivery teams on deployment, Voice onboarding, routing setup, and BYOC integrations
  • Provide direction and mentoring while sharing Voice product knowledge, best practices, and sales learnings
  • Apply advanced technical and business skills in a complex Voice communications and infrastructure environment

Requirements

What you’ll need
  • Proven experience in B2B sales, account management, or business development within the telecommunications, CPaaS, UCaaS, VoIP, or technology industry
  • Experience managing strategic or enterprise accounts, building long-term customer relationships, and driving revenue growth through cross-selling and upselling
  • Good understanding of Voice solutions and telecommunications technologies, such as SIP Trunking, VoIP, Voice APIs, WebRTC, or similar solutions
  • Ability to understand customer business needs and translate them into commercial solutions, working closely with technical teams when needed
  • Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets
  • Ability to build relationships and engage with senior-level stakeholders within enterprise customers
  • Strong presentation, communication, and negotiation skills

Benefits

Comp & perks
  • Performance-driven bonuses
  • Regular compensation reviews
  • Hybrid, office-first setup with work-from-home flexibility
  • Flexible working hours
  • Stock options through ESOP
  • Time off and special leave days
  • Internal mobility, upskilling, and mentorship
  • Onboarding, mentorship, and training programs
  • International mobility opportunities
  • Medical, Dental, and Vision insurance
  • Basic life insurance
  • 401(k) plan participation with company match
  • Short-term and long-term disability insurance
  • Wellness plan of up to $500/year pro-rated based on hire date
  • Up to twenty-three (23) vacation days per year
  • Up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
  • Additional leave time for marriage, relocation, bereavement, and other major life events
  • Twelve (12) weeks of paid parental leave
  • Fourteen (14) paid holidays annually