Mid Market Customer Growth Executive

Infobip

. Build and maintain trusted relationships with assigned top Tier2 clients .

Posted 10/6/2026full-timeBeijing • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining trusted client relationships, driving customer satisfaction and retention, and effectively coordinating with internal teams to meet business growth KPIs. Proficient in account setup, traffic analysis, and utilizing tools like Qlik and Salesforce to enhance client engagement.

Highest-signal resume keywords

Client Relationship ManagementKPI AchievementAccount Setup KnowledgeTraffic AnalysisSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account SetupTraffic AnalysisRoute ManagementSender RegistrationContent Filtration SetupKPI MonitoringFinancial CollectionsNettingCustomer Feedback ManagementClient Traffic Forecasting

Soft Skills

Relationship BuildingCommunicationMentoringCollaborationProblem Solving

Tools & Technologies

QlikSUSalesforceCPaaS RegistrationsPlatform Operations

Industry Keywords

Customer GrowthCustomer SuccessSaaS BusinessRevenue AssuranceTier2 Clients

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned top Tier2 clients
Drive customer health, satisfaction, retention, and growth
Hold regular client meetings and communicate Infobip’s strategy and roadmap
Position Infobip against competitors
Serve as the focal point for client business and technical expectations
Manage technical escalations, product and service adoption, and customer feedback
Coordinate internal teams to best serve customers
Meet and exceed quarterly business-growth KPIs
Work with Customer Success on existing and future SaaS business
Ensure proper client account setup with CPaaS Registrations and Platform Operations
Arrange account creation, route management, sender registration, and content-filtration setup
Monitor and act on health risks with Revenue Assurance
Analyze and forecast client traffic to maximize gross profit and revenue
Transition customers to Self Service or Managed Services and coordinate handovers
Use Qlik and SU to set up accounts, monitor traffic, and troubleshoot client issues
Update client engagements and opportunities in Salesforce
Mentor and onboard newcomers
Continuously learn about Infobip products, platforms, markets, and client businesses

Requirements

What you’ll need

Entry-level position in Customer Growth
Ability to build and maintain trusted relationships with assigned top Tier2 clients
Ability to meet and exceed quarterly KPIs, including gross profit, margin percentage, cross-sells, NRR, and Tier2-to-Tier1 transitions
Knowledge of account setup, route management, sender registration, and allowed content filtration setup and maintenance
Ability to monitor and minimize account health risks, including financial collections and netting
Ability to analyze and forecast client traffic
Excellent knowledge of Infobip’s internal tools, including Qlik and SU
Ability to coordinate with Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analysts, Procurement, and Revenue Assurance
Knowledge of Salesforce (SF) for updating client engagements and opportunities
Ongoing product, platform, market, and client-business knowledge development

Benefits

Comp & perks

Performance-driven bonuses
Regular compensation reviews
Flexible work arrangements
Remote work and flexible working hours
ESOP (Employee Stock Ownership Plan) / stock options
Time off
Special leave days
Flexible hybrid work model
Internal mobility
Upskilling
Mentorship
Professional development
Onboarding and training programs
International mobility opportunities in worldwide hubs