Mid Market Customer Growth Executive

Infobip

. Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support .

Posted 10/19/2026full-timeRiyadh • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success, focusing on relationship building, data analysis, and strategic growth initiatives. Proficient in utilizing CRM tools like Salesforce to enhance customer engagement and drive revenue retention.

Highest-signal resume keywords

Account ManagementCustomer SuccessData AnalysisSalesforce ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount SetupTraffic AnalysisBusiness Performance MetricsUpsellingCross-SellingGross Profit MonitoringMargin Percentage AnalysisStrategic Account PlanningRisk Mitigation

Soft Skills

Strong CommunicationRelationship-BuildingOrganizational SkillsProactive MindsetStakeholder Coordination

Tools & Technologies

SalesforceData Analysis PlatformsCRM Tools

Industry Keywords

SaaSCPaaSTelecommunicationsCustomer-Facing RolesAccount Management

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support
Drive customer growth by monitoring gross profit, margin percentage, cross-sell opportunities, and net revenue retention
Coordinate Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement teams to address client needs
Support customer onboarding and account setup, including sender registration, route management, content filtering setup, and account maintenance
Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and respond to changing business needs
Collaborate with the Self Service team on transitions between managed services and self-service models
Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems
Achieve quarterly gross profit targets
Grow existing accounts through upselling and cross-selling
Retain existing accounts and execute strategic account plans
Build and maintain executive relationships

Requirements

What you’ll need

Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles
Strong communication and relationship-building skills with a customer-oriented mindset
Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
Analytical mindset with an interest in business performance metrics and customer growth
Comfortable working with data and internal tools to monitor account performance and customer activity
Proactive, organized, and eager to learn about products, markets, and customer business models
Fluent in English, both spoken and written
Familiarity with CRM tools such as Salesforce or data analysis platforms
Experience working in SaaS, CPaaS, or telecommunications industry environments
Experience collaborating with cross-functional operational and technical teams

Benefits

Comp & perks

Performance-driven bonuses; employees meeting targets earn, on average, an additional 30% on top of base salary, with further earning potential for exceeding targets
Flexible work arrangements and flexible working hours
ESOP (Employee Stock Ownership Plan) / stock options
Time off and special leave days
Flexible hybrid work model tailored to local regulations
Internal mobility, upskilling, and mentorship
Onboarding, mentorship, and training programs
Short- and long-term international mobility opportunities in worldwide hubs