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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CPaaS platform integration, API development, and technical documentation while effectively collaborating with cross-functional teams and strategic partners to drive product implementation and continuous improvement.
Highest-signal resume keywords
CPaaS Integration ExperienceREST API KnowledgeProgramming Proficiency in Node.js, Python, or JavaTechnical Documentation SkillsCustomer-Facing Role Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RESTWebhooksOAuth 2.0API KeysMCPTool/Function CallingLLM IntegrationsIntegration ArchitectureImplementation MethodologyBest Practices Development
Soft Skills
Communication SkillsCollaborationAdaptabilityInfluencing SkillsKnowledge Transfer
Tools & Technologies
Messaging APIsAgent ToolsSample ApplicationsDemosSandboxes
Industry Keywords
SaaS IntegrationsProduct RoadmapTechnical Community DevelopmentGlobal TeamsStructured Feedback
Tech Stack
Tools & technologiesJavaJavaScriptNode.jsPython
About the role
Key responsibilities & impact- Co-create and own the product implementation methodology
- Design implementation processes, craft guidance, and drive adoption and continuous improvement across global teams
- Act as the technical expert for the CPaaS platform, messaging APIs, integrations, and platform-level products
- Design and evangelize agentic integration patterns, including MCP servers, agent tools, and reference implementations
- Build demos, sandboxes, sample applications, and technical documentation
- Work with Product Managers to understand, influence, and validate the product roadmap using implementation evidence
- Support strategic customers and partners through complex integration projects from architecture discussions to rollout
- Collect structured feedback from worldwide implementations and channel it into Product Development
- Enable internal teams and external developers through knowledge transfer, best practices, and technical community development
Requirements
What you’ll need- 3+ years in a technical, customer- or developer-facing role (Solutions Engineer, Product/Software Engineer, Developer Advocate, Integration Engineer or similar)
- Strong hands-on knowledge of REST, webhooks, OAuth 2.0, and API keys
- Proficiency in at least one programming language sufficient to build working integrations, such as Node.js, Python, or Java
- Experience with CPaaS, communications, or platform/SaaS integrations
- Practical understanding of MCP, tool/function calling, and LLM integrations
- Ability to move between technical and business conversations with customers and internal teams
- Experience shaping processes, standards, and best practices
- Comfortable working across regions and time zones
- Overlap with CET business hours is required
Benefits
Comp & perks- Performance-driven bonuses
- Regular compensation reviews
- Flexible work arrangements
- Flexible working hours
- ESOP (Employee Stock Ownership Plan) / stock options
- Time off and special leave days
- Flexible hybrid work model
- Internal mobility
- Upskilling and mentorship
- Onboarding and training programs
- Short- and long-term international mobility opportunities