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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing senior account relationships, driving customer satisfaction, and achieving KPIs related to gross profit and business growth. Proficient in analyzing client needs and industry trends to develop tailored solutions and foster collaboration across internal teams.
Highest-signal resume keywords
Senior Account ManagementClient Relationship BuildingKPI AchievementIndustry Trend AnalysisMentoring and Onboarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Traffic AnalysisSolution Implementation ProcessesBusiness Growth StrategiesProduct AdoptionFinancial Collections Management
Soft Skills
Critical ThinkingTeam Spirit PromotionCustomer Perspective Advocacy
Tools & Technologies
QlikSalesforce (SF)SU
Industry Keywords
Customer SuccessSaaS BusinessCPaaS RegistrationsMarket KnowledgeCompetitor Analysis
About the role
Key responsibilities & impact- Build and maintain trusted relationships with assigned top Tier 1 clients
- Drive customer health, retention, satisfaction, and business growth
- Share Infobip strategy and roadmap and position Infobip against competitors
- Serve as the focal point for clients’ business and technical expectations
- Handle technical escalations, product and service adoption, and customer feedback for Product teams
- Coordinate internal teams to meet client requirements
- Understand client structures and solution implementation processes
- Meet and exceed quarterly KPIs for gross profit, margin percentage, and cross-sells
- Develop creative, profitable models for clients
- Collaborate with Customer Success on existing and future SaaS business
- Coordinate account setup, route management, sender registration, and content-filtering configuration
- Monitor and mitigate client health risks, including financial collections and netting
- Analyze and forecast client traffic to support growth and minimize losses
- Improve internal account setup, traffic monitoring, and troubleshooting tools
- Update client engagements and opportunities in SF
- Promote the client perspective to internal stakeholders
- Act as a role model for customer relationship and growth topics
- Promote team spirit and critical thinking
- Mentor and onboard team members and newcomers
- Monitor competition and industry trends and develop new offerings and models
Requirements
What you’ll need- Experience aligned with senior account/customer growth management responsibilities (specific duration not stated)
- Excellent knowledge of Infobip products and platform
- Excellent knowledge of relevant markets
- Excellent knowledge of clients’ businesses and how they can use Infobip
- Deep understanding of industry trends and competition
- Knowledge of client structures and processes for choosing and implementing new solutions
- Ability to meet quarterly KPIs, including gross profit, margin percentage, and cross-sells
- Ability to analyze and forecast client traffic
- Ability to coordinate Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analysts, Procurement, and Revenue Assurance
- Experience or proficiency with Qlik, SU, and SF tools
- Ability to mentor and onboard team members and newcomers
Benefits
Comp & perks- Performance-driven bonuses
- Regular compensation reviews
- Hybrid, office-first setup
- Work-from-home flexibility
- Flexible working hours
- ESOP (Employee Stock Ownership Plan) / stock options
- Time off
- Special leave days
- Flexible hybrid work model
- Internal mobility
- Upskilling
- Mentorship
- Onboarding and training programs
- International mobility opportunities in Infobip hubs worldwide