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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Enterprise Key Account Management and Customer Success, with a strong focus on driving customer retention and growth through strategic relationship-building and effective communication with C-level stakeholders. Proficient in analyzing client needs and delivering tailored solutions to enhance customer satisfaction and revenue.
Highest-signal resume keywords
B2B Enterprise Key Account ManagementCustomer SuccessSaaS Industry ExperienceClient Relationship ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gross Profit AnalysisKPI DeliveryAccount Strategy DevelopmentClient Traffic ForecastingSalesforce Proficiency
Soft Skills
Relationship-BuildingNegotiation SkillsProblem-SolvingTeam CollaborationCommunication Skills
Tools & Technologies
QlikSuperUserCPaaS RegistrationsPlatform Operations
Industry Keywords
Customer JourneyCustomer Satisfaction PrinciplesC-Level EngagementRevenue AssuranceStrategic Relationships
About the role
Key responsibilities & impact- Build and maintain strategic relationships with top Tier 1 clients
- Serve as the main point of contact for client business and technical needs
- Coordinate internal teams to resolve requests and escalations
- Understand client structures and decision-making processes to support solution adoption
- Deliver quarterly KPIs focused on Gross Profit, Margin %, and cross-sell/up-sell growth
- Propose creative and profitable account strategies
- Collaborate on existing and future SaaS business opportunities
- Coordinate with CPaaS Registrations and Platform Operations on account setup and configuration
- Monitor client health and proactively manage risk with Revenue Assurance
- Analyze and forecast client traffic to protect and grow revenue
- Provide feedback to improve internal tools such as Qlik and SuperUser
- Maintain accurate client engagement and opportunity records in Salesforce
- Represent the client perspective internally to shape customer experience
- Mentor team members and newcomers
- Stay informed on industry trends, competition, and strategic implications
Requirements
What you’ll need- Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or a related field, or equivalent experience
- 7+ years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Consultancy, or Business Development
- Proven experience driving customer retention and growth
- Experience engaging and presenting to C-level stakeholders
- Strong understanding of the customer journey and customer satisfaction principles
- Strong analytical, organizational, and administrative skills
- Systematic approach to problem-solving
- Strong relationship-building and networking skills
- Experience in the SaaS industry is an advantage
- Ability to work independently while collaborating effectively within a team
- Excellent written and verbal communication skills in English
- Strong negotiation skills with clients, partners, and colleagues
Benefits
Comp & perks- Performance-driven bonuses
- Regular compensation reviews
- Flexible work arrangements
- Remote work and flexible working hours
- ESOP (Employee Stock Ownership Plan) / stock options
- Time off and special leave days
- Flexible hybrid work model
- Internal mobility
- Upskilling and mentorship
- Onboarding, mentorship, and training programs
- International mobility opportunities in hubs worldwide