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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and adopting implementation methodologies for OTT channels, particularly WhatsApp and Apple Messages for Business, while effectively collaborating with cross-functional teams and mentoring junior members.
Highest-signal resume keywords
OTT Channel ExpertiseImplementation Methodologies DevelopmentQA Framework DefinitionCustomer Use Case SupportTechnical Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation MethodologiesQA FrameworksComplex Customer SupportProduct Roadmap UnderstandingInnovative Use Case Identification
Soft Skills
Excellent CommunicationCollaboration SkillsMentoring Ability
Tools & Technologies
WhatsAppApple Messages for Business
Industry Keywords
OTT ChannelsCustomer ServicesField FeedbackProduct DevelopmentRegional Solution Engineering
About the role
Key responsibilities & impact- Develop implementation methodologies for dedicated OTT channels, primarily WhatsApp and additionally Apple Messages for Business
- Drive adoption of implementation methodologies across regions and teams
- Support complex implementations for high-segment customers, including early-release projects
- Serve as a technical expert for dedicated product or channel implementations
- Collaborate with Product Development teams on product roadmap understanding
- Collaborate with Meta and Apple on product understanding, implementations, and feedback exchange
- Define QA frameworks and optimize implementation flows
- Identify innovative use cases and propose process and solution improvements
- Collect regional feedback from complex customer projects across Latin America and North America
- Share field feedback with OTT Base, Product Development, Meta, and Apple
- Participate in Customer Services boards and Communities of Practice
- Demo and test beta features and provide QA feedback
- Develop internal and external implementation guides and collateral
- Collaborate with Services Enablement on product and channel rollouts
- Co-lead the global Community of Practice for dedicated channels
- Share knowledge and transfer implementation best practices to internal stakeholders
- Support regional teams with complex customer implementations
- Support cross-functional initiatives improving implementation quality and customer outcomes
- Participate in continuing education and stay current with product upgrades
- Mentor junior team members and newcomers
- Collaborate with the company’s technical community
Requirements
What you’ll need- Strong technical background
- Excellent communication and collaboration skills
- Ability to support complex customer use cases
- Expertise in dedicated OTT channels, primarily WhatsApp and Apple Messages for Business
- Ability to develop and adopt implementation methodologies
- Ability to work with Product Development, Customer Services, Regional Solution Engineering, Meta, and Apple
- Ability to work with fast-moving timelines tied to Meta and Apple launch dates
- Ability to define QA frameworks and optimize implementation flows
- Ability to identify innovative use cases and implement process and solution improvements
- Ability to collect, communicate, and act on field feedback
- Ability to develop implementation guides and collateral
- Ability to mentor colleagues and junior team members
- Awareness of WhatsApp and Apple Messages for Business developments, business, competition, and industry trends
Benefits
Comp & perks- Performance-driven bonuses
- Regular reviews to support growth and recognize contributions
- Flexible work arrangements
- Remote work and flexible working hours
- ESOP (Employee Stock Ownership Plan) / stock options
- Time off and special leave days
- Flexible hybrid work model tailored to local regulations
- Internal mobility, upskilling, and mentorship
- Onboarding, mentorship, and training programs
- International mobility opportunities in hubs worldwide