Account Lead – Automotive BDC

InFocus Solutions

. Own the day-to-day performance and operational health of assigned dealership accounts .

Posted 9/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automotive BDC operations, coaching, and performance management while effectively communicating with dealership clients. Proven ability to balance coaching responsibilities with hands-on production in a performance-driven environment.

Highest-signal resume keywords

Automotive BDC ExperienceCoaching And TrainingPerformance ManagementCRM AccountabilityClient Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead Follow-UpAppointment SettingPerformance TargetsKPI MonitoringDocumentationCall ReviewsFeedback DeliveryOutbound Phone ActivityProblem SolvingOrganizational Skills

Soft Skills

Clear CommunicationProfessionalismProactive ApproachConsistencyAdaptability

Tools & Technologies

CRM Systems

Industry Keywords

Dealership OperationsBDC ManagementAutomotive SalesService BDC Leadership

About the role

Key responsibilities & impact

Own the day-to-day performance and operational health of assigned dealership accounts
Coach and develop BDC agents through regular call reviews, feedback, and performance conversations
Listen to agent calls daily to identify coaching opportunities and improve performance
Document coaching sessions, expectations, and follow-up plans
Monitor leads, CRM tasks, follow-ups, and appointment activity
Help ensure assigned accounts meet performance targets and KPIs
Serve as a primary point of support for agents assigned to accounts
Communicate directly with dealership clients and respond to questions, concerns, and operational needs
Identify performance or service issues early and work proactively to resolve them
Escalate repeated performance concerns or issues requiring additional leadership support
Stay actively engaged in dealership and internal communication channels throughout the day
Participate in outbound phone activity and lead by example
Attend staffing and operational meetings as required
Support phone production while managing coaching, account performance, and client communication

Requirements

What you’ll need

Prior automotive BDC or dealership experience is required
Strong understanding of automotive BDC operations
Experience coaching, training, and developing others
Ability to provide clear and constructive performance feedback
Understanding of lead follow-up, appointment setting, confirmations, and CRM accountability
Comfortable working directly with dealership clients
Ability to balance coaching responsibilities with hands-on production
Takes ownership of problems and works proactively to solve them
Communicates clearly and professionally
Organized and consistent with follow-up and documentation
Thrives in a remote work environment
Comfortable working in a performance-driven environment
Experience as an Automotive BDC Representative, Senior BDR, BDC Trainer, BDC Team Lead, BDC Manager, Internet Sales Manager, or Automotive Sales or Service BDC Leader

Benefits

Comp & perks

Fully remote work environment
Flexible scheduling opportunities
Paid training and ongoing coaching
Bonus opportunities based on performance
Health, Dental, and Vision insurance
401(k) program
Opportunity for career growth within a rapidly growing company