InFocus Solutions

Sales

• Oversee the daily performance and execution of the Sales BDC division
• Lead, coach, and support Sales Team Coordinators
• Conduct structured weekly 1:1s with Team Coordinators
• Review coaching activity and ensure consistent development across Sales pods
• Monitor division-wide appointment sets and verified dealership show performance
• Maintain strong speed-to-lead performance across the Sales division
• Review call-quality trends and identify coaching opportunities
• Monitor CRM activity, overdue tasks, and unassigned leads across all Sales pods
• Help Team Coordinators address BDR performance concerns and operational issues
• Handle higher-level dealership questions, concerns, and escalations
• Support campaign strategy, rebuttals, SMS/email workflows, and process improvements
• Ensure consistent execution of Sales BDC processes across all teams
• Identify operational gaps and proactively improve performance
• Partner with the BDC Floor Manager and Head of BDC Operations on staffing, performance, and division priorities
• Participate in live calls, escalations, and production support when needed
• Drive division-wide production, show results, speed-to-lead, call quality, and CRM/task compliance

BDC Sales Lead

Account Manager

• Own the day-to-day performance and operational health of assigned dealership accounts
• Coach and develop BDC agents through regular call reviews, feedback, and performance conversations
• Listen to agent calls daily to identify coaching opportunities and improve performance
• Document coaching sessions, expectations, and follow-up plans
• Monitor leads, CRM tasks, follow-ups, and appointment activity
• Help ensure assigned accounts meet performance targets and KPIs
• Serve as a primary point of support for agents assigned to accounts
• Communicate directly with dealership clients and respond to questions, concerns, and operational needs
• Identify performance or service issues early and work proactively to resolve them
• Escalate repeated performance concerns or issues requiring additional leadership support
• Stay actively engaged in dealership and internal communication channels throughout the day
• Participate in outbound phone activity and lead by example
• Attend staffing and operational meetings as required
• Support phone production while managing coaching, account performance, and client communication

BDC Sales Lead

Account Lead – Automotive BDC