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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while effectively managing logistics operations and issue resolution. Proficient in tracking performance metrics and collaborating with cross-functional teams to enhance service quality and efficiency.
Highest-signal resume keywords
Logistics ExperienceZendesk Ticketing System KnowledgeMicrosoft Office ProficiencyAttention To DetailSLA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsResults-Oriented
Certifications & Qualifications
High School Diploma
Industry Keywords
Order TrackingIssue ResolutionPerformance GapsCross DockingCustomer SuccessRelationship ManagementOperational Issues
About the role
Key responsibilities & impact- Track order updates to ensure deadlines are met
- Monitor and manage issue resolution and lost shipments
- Provide support to internal clients
- Monitor and report update, operational, or system-related issues
- Identify performance gaps and improvement opportunities, providing visibility to the relevant teams
- Train colleagues by sharing knowledge
- Support the service and management of logistics partners’ quality and efficiency
- Collaborate with Cross Docking, Customer Success, Relationship Management, and Operations teams
Requirements
What you’ll need- Availability to work from 9:00 a.m. to 6:00 p.m., Monday to Friday
- Must live in São Paulo or the Greater São Paulo area
- Required to visit the office once a month, located in Industrial Anhanguera, Osasco, São Paulo
- Basic knowledge of Microsoft Office
- Strong verbal and written communication skills and interpersonal skills
- Results-oriented
- Attention to detail
- Ticket productivity and SLA compliance
- Experience in the logistics sector is a plus
- Knowledge of the Zendesk ticketing system is a plus
- High school diploma
Benefits
Comp & perks- Meal voucher: BRL 39.20
- Company shuttle transportation
- Cost-of-living/transportation allowance
- Round-trip company shuttle service provided