InfoJobs

Customer Support

• Track shipment updates to ensure deadlines are met
• Monitor and manage cases and lost shipments
• Provide support to internal clients
• Monitor and report operational or system-related update issues
• Identify root causes and opportunities for improvement
• Ensure visibility for the relevant teams
• Train and support colleagues by sharing knowledge
• Collaborate with Cross-Docking, Customer Success, Customer Relations, and Operations teams

Customer Service Assistant – E-commerce Logistics

Ecommerce

• Track order updates to ensure deadlines are met
• Monitor and manage issue resolution and lost shipments
• Provide support to internal clients
• Monitor and report update, operational, or system-related issues
• Identify performance gaps and improvement opportunities, providing visibility to the relevant teams
• Train colleagues by sharing knowledge
• Support the service and management of logistics partners’ quality and efficiency
• Collaborate with Cross Docking, Customer Success, Relationship Management, and Operations teams

Customer Service Assistant – E-commerce Logistics

Back Office Assistant – E-commerce