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InfoJobs

Customer Service Assistant – E-commerce

InfoJobs

. Provide customer support through multiple channels, including email and chat .

Posted 10/23/2026contractSão Paulo • BrazilMid-LevelSenior💰 R$2,200 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing customer support across multiple channels. Exhibits a proactive approach to problem-solving and a commitment to service quality and customer satisfaction.

Highest-signal resume keywords
Customer SupportVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
OrganizationProactive Approach
Tools & Technologies
Digital ToolsCustomer Interaction Systems
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SatisfactionQuality TargetsProductivity Targets

About the role

Key responsibilities & impact
  • Provide customer support through multiple channels, including email and chat
  • Identify customer needs, offer solutions, or route requests to the appropriate departments
  • Record all interactions in the system, ensuring a complete and up-to-date history
  • Follow up on assigned requests, seeking fast and effective solutions
  • Meet the quality, productivity, and customer satisfaction targets established by the department

Requirements

What you’ll need
  • High school diploma
  • Strong verbal and written communication skills
  • Organization and attention to detail
  • Ability to work comfortably with systems and digital tools
  • Proactive approach and strong problem-solving skills
  • Commitment to service quality and customer satisfaction

Benefits

Comp & perks
  • Meal voucher: BRL 39.20
  • Cost allowance: BRL 98.00
  • Transportation allowance for in-person onboarding and training days
  • Opportunity for permanent employment after the temporary contract