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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while effectively managing logistics operations and ensuring timely shipment tracking. Proficient in utilizing ticketing systems and Microsoft Office to enhance productivity and support internal clients.
Highest-signal resume keywords
Logistics Industry ExperienceZendesk Ticketing SystemMicrosoft Office ProficiencyAttention To DetailStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Results-Oriented MindsetInterpersonal Skills
Certifications & Qualifications
High School Diploma
Industry Keywords
Shipment TrackingOperational ReportingCase ManagementCross-DockingSLA Compliance
About the role
Key responsibilities & impact- Track shipment updates to ensure deadlines are met
- Monitor and manage cases and lost shipments
- Provide support to internal clients
- Monitor and report operational or system-related update issues
- Identify root causes and opportunities for improvement
- Ensure visibility for the relevant teams
- Train and support colleagues by sharing knowledge
- Collaborate with Cross-Docking, Customer Success, Customer Relations, and Operations teams
Requirements
What you’ll need- High school diploma
- Availability to work from 9:00 a.m. to 6:00 p.m., Monday through Friday
- Live in São Paulo or the Greater São Paulo area
- Willingness to visit the office once a month, located in Industrial Anhanguera, Osasco, São Paulo
- Basic knowledge of Microsoft Office
- Strong verbal and written communication skills and interpersonal skills
- Results-oriented mindset
- Attention to detail
- Ticket productivity and SLA compliance
- Experience in the logistics industry is a plus
- Experience with the Zendesk ticketing system is a plus
Benefits
Comp & perks- Meal voucher: BRL 39.20
- Company shuttle transportation
- Transportation allowance
- Round-trip shuttle service to the office