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Client Services Account Manager
Infopro Digital. Provide an unrivalled account management service to your allocated set of clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management by effectively understanding client needs, achieving revenue targets, and maintaining strong client relationships. Proficient in utilizing CRM systems for logging interactions and managing client communications.
Highest-signal resume keywords
Account Management ExperienceCustomer Service SkillsSales Target AchievementCRM System ProficiencyStrong Planning And Organisation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Attention To DetailSelf-MotivatedDeterminedGood Objection Handling
Industry Keywords
Client ServicesAccount RenewalsKPI AchievementClient Interaction ManagementProduct Portfolio Understanding
About the role
Key responsibilities & impact- Provide an unrivalled account management service to your allocated set of clients
- Understand your clients and match their needs to the Barbour ABI product portfolio
- Achieve monthly revenue targets on account renewals
- Proactively seek growth opportunities within your portfolio of accounts
- Achieve relevant KPI’s
- Effectively manage regular client contact levels to ensure you are serving your accounts effectively
- Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products
- Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard
- Provide feedback from clients to the business, so we can continually improve our offering
- Accurately log your client interactions on the CRM system
- Understand and communicate regular product updates to your clients
Requirements
What you’ll need- Experience in a similar Client Services / Account Management role
- Excellent customer service skills and the ability to build strong and long lasting relationships with clients
- Determined to exceed sales targets and objectives
- Good objection handler
- Self-motivated and determined
- Excellent attention to detail
- Excellent administrative skills
- Strong planning, organisation and time management skills
- Capable of working under pressure to tight deadlines
Benefits
Comp & perks- Competitive Salary
- Generous commission scheme
- Hybrid working for everyone
- 3pm finish on a Friday
- 25 to 30 days holiday
- Day off for your birthday
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events