E-Commerce Manager

Infopro Digital

. Manage the day-to-day operation of the e-commerce website, ensuring optimal performance, usability and customer experience .

Posted 10/20/2026full-timeNashville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing e-commerce operations, including product merchandising, digital marketing campaigns, and customer engagement strategies. Proficient in data analysis and reporting to optimize sales performance and enhance customer experience.

Highest-signal resume keywords

Ecommerce ManagementData AnalysisDigital MarketingTeam LeadershipSEO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ecommerce PlatformsData Analysis ToolsProduct MerchandisingConversion Rate OptimizationCampaign Effectiveness Tracking

Soft Skills

Strong Communication SkillsCritical ThinkingProblem-SolvingDetail-OrientedProject Management

Tools & Technologies

ShopifyPlusWooCommerceMagentoGoogle AdsSocial Media Marketing

Industry Keywords

Customer AcquisitionCustomer RetentionOnline MarketplacesPromotional ActivitiesOperational Efficiency

Tech Stack

Tools & technologies

Magento

About the role

Key responsibilities & impact

Manage the day-to-day operation of the e-commerce website, ensuring optimal performance, usability and customer experience
Maintain a visually engaging and conversion-focused online storefront
Monitor website functionality and work with technical teams to resolve issues and implement improvements
Oversee product merchandising, promotions and customer journeys across the platform
Upload and maintain product data, including SKUs, descriptions, specifications and imagery
Ensure product information is accurate, consistent and fully optimised
Manage online product assortments, pricing updates and promotional offers
Develop and execute digital marketing campaigns to drive traffic, engagement and sales
Manage promotional activities, email campaigns, social media initiatives and customer engagement programmes
Support customer acquisition and retention strategies
Monitor sales performance, customer behaviour and website analytics
Analyse conversion rates, revenue, traffic and campaign effectiveness
Identify trends and opportunities to improve commercial performance
Produce regular reports and recommendations for stakeholders and leadership teams
Lead and support teams involved in product preparation, merchandising and fulfilment activities
Ensure efficient operational processes supporting timely order fulfilment and customer satisfaction
Coordinate with internal teams and external partners to maintain service quality and operational efficiency
Drive continuous improvement initiatives across the e-commerce function
Work closely with IT, marketing, customer service, logistics and operations teams
Align e-commerce initiatives with broader business objectives
Support implementation of new tools, technologies and digital initiatives
Act as a key stakeholder in driving online business growth and success

Requirements

What you’ll need

Ability to manage multiple projects simultaneously, ensuring deadlines are met while maintaining quality
Experience with data analysis and reporting tools to track sales, conversion rates, and campaign effectiveness
Minimum of 1-2 years of experience as an Ecommerce Manager or in a related role managing Ecommerce platforms
Expertise in platforms such as ShopifyPlus, WooCommerce, Magento, or similar
Good knowledge of SEO, Google Ads, Social Media Marketing, and other digital marketing tools
Experience leading and managing teams, including external stakeholders like vendors, agencies, and internal staff
Strong verbal and written communication skills
Preferred: Familiarity with online marketplaces like Amazon and eBay, including listing, optimizing, and selling products
Preferred: Ability to plan and execute creative marketing strategies across email and social media
Preferred: Strong critical-thinking and problem-solving skills
Preferred: Experience in customer care and developing loyalty programs to boost retention
Preferred: Highly detail-oriented with the ability to manage all aspects of Ecommerce from backend operations to customer experience

Benefits

Comp & perks

20 Vacation Days (rising to 25 days)
5 paid sick days
11 Paid company holidays
Medical, Dental & Vision Insurance (including life insurance)
401k Plan Plus Match
Flexible Spending Account (FSA)
Short-term and Long-term Disability
Employee Assistance Program
Flexible Working
Additional Life Insurance
Office Gym Membership
Employee Referral Scheme
Management support
Internal and external training courses
On-the-job training