Researcher

Infopro Digital

. Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for customers .

Posted 11/12/2026full-timeEllesmere Port • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while effectively managing project information and achieving KPIs. Proficient in CRM systems and MS Office, with a commitment to high-quality output and teamwork in the construction industry.

Highest-signal resume keywords

Outbound Calling ExperienceKPI AchievementCRM System ProficiencyMS Office ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingKPI MeasurementCRM SystemsData ManagementProject Research

Soft Skills

Effective CommunicationActive ListeningResilienceTeam PlayerOrganizational Skills

Tools & Technologies

MS OfficeCRM Systems

Certifications & Qualifications

GCSE Pass In MathsGCSE Pass In English

Industry Keywords

Construction IndustryCustomer Relationship ManagementProject InformationData QualityWork Ethic

About the role

Key responsibilities & impact

Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for customers
Interacting directly with customers through internal CRM systems to answer queries on project information
Managing own workload to ensure project information is current, accurate and delivered in a timely manner
Achieving KPI measures around project volume and quality of data gathered
Liaising with colleagues within the business
Building relationships with contacts within the construction industry
Completing a 6-month induction with continuous training, 1:1 training, workshops, on-the-job coaching, training and development

Requirements

What you’ll need

Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
GCSE pass in Maths and English – Grade C or above (or equivalent qualification)
Effective Communicator
Active listener
An excellent telephone manner
Experience working towards and achieving KPI’s
Resilience and great work ethic
Dedication and commitment to producing consistently high-quality output
Team player, with a sound understanding of the role you can play in helping the wider team to succeed
Attention to detail
Excellent organisational and time management skills
Proficiency in MS Office, including Word, PowerPoint, and Excel or similar
Experience of using CRM systems

Benefits

Comp & perks

3pm finish on a Friday
Hybrid working for everyone
25 to 30 days holiday
Day off for your birthday
Purchase extra holidays
Volunteering days
Pension and Life Assurance
Great company culture that offers professional development, training and regular social events