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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer implementations, ensuring project milestones and client satisfaction through effective communication and technical training. Proficient in driving onboarding processes and improving client experiences within SaaS platforms and Microsoft technologies.
Highest-signal resume keywords
Implementation ManagementProject ManagementTechnical TrainingCustomer OnboardingMicrosoft M365 Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningImplementation SolutionsTroubleshootingDocumentation CreationVideo Content Development
Soft Skills
Excellent CommunicationProactive Problem-SolvingAttention to DetailCollaborationSelf-Starter
Tools & Technologies
SaaS PlatformsModern WorkplaceM365
Certifications & Qualifications
SC-900
Industry Keywords
Client SatisfactionOnboarding ProcessesImplementation JourneyMilestone CoordinationCustomer-Facing Training
About the role
Key responsibilities & impact- Lead customers through Inforcer’s implementation journey from kick-off to adoption
- Coordinate implementation activities and manage project and client communications
- Facilitate workshops, training sessions, webinars, and technical sessions
- Support customer onboarding and enablement
- Apply technical knowledge to troubleshoot issues and provide implementation solutions
- Deliver multiple implementation sessions
- Lead and manage bespoke implementations for larger clients, including project planning and milestone coordination
- Provide technical training to internal teams
- Create and update documentation and video content for internal and customer-facing training
- Work closely with clients to understand their needs and ensure solutions meet business requirements
- Ensure client satisfaction throughout and after implementation
- Drive improvements to onboarding processes and the overall client experience
Requirements
What you’ll need- 3+ years’ experience as an Implementation Manager or in a similar customer-facing implementation, onboarding, or project delivery role
- Experience managing projects or supporting customers through a structured implementation journey, ensuring milestones, timelines, and customer goals are achieved
- Strong project management skills, including planning, coordination, prioritisation, and driving outcomes across multiple implementations
- Excellent written and verbal communication skills
- Previous experience with technical implementations, particularly across Modern Workplace, M365 delivery, SaaS platforms, or similar technologies
- Proactive approach to problem-solving and continuous improvement
- Ability to thrive in a fast-paced, collaborative environment
- Self-starter with the ability to make an impact quickly and drive self-accountability
- Ability to meet deadlines and maintain high attention to detail
- Expanding Microsoft knowledge and completing SC-900
Benefits
Comp & perks- Attractive salary
- Competitive annual leave allowance
- Flexible working hours
- Hybrid/remote working options
- Regular monthly team social events
- Continuous learning opportunities
- Professional training programs
- Career advancement paths
- Supportive and inclusive workplace
- Employee recognition and rewards programs