inforcer

Performance Marketing

• Own and execute go-to-market initiatives across the funnel
• Build, document, and continuously optimize lead follow-up cadences across inbound, outbound, event, and ABM motions
• Partner with RevOps to implement cadences, workflows, and automation in CRM and marketing systems
• Drive Sales adoption, compliance, and feedback on enablement programs
• Improve speed-to-lead, follow-up consistency, and funnel conversion rates
• Plan, execute, and measure account-based marketing programs with Sales
• Support account selection, messaging alignment, outreach coordination, and campaign execution
• Track engagement, influence, and pipeline impact for target accounts
• Plan and execute integrated campaigns across email, digital, content, events, and sales plays
• Coordinate timelines, assets, messaging, and execution across teams and vendors
• Build and manage lead nurture programs from awareness through conversion
• Segment audiences and tailor messaging by persona, intent, and funnel stage
• Test and improve nurture performance using engagement and conversion data
• Manage external vendors and agencies across content creation, digital marketing, SEO/GEO, and other initiatives
• Ensure vendors align with goals, timelines, and quality expectations
• Act as the internal owner to keep work moving and accountable

Senior Demand Generation Manager

Support Engineer

• Manage IT procurement, including ordering laptops, accessories, and software licenses
• Set up and configure business equipment for secure and efficient access to essential tools
• Maintain accurate inventory of IT assets and licenses
• Provide first-line technical support to team members
• Resolve hardware, software, and network issues
• Run day-to-day IT operations, including system monitoring, patching, and updates
• Deliver basic security awareness training and guidance to users
• Maintain and update IT documentation and internal knowledge bases
• Collaborate with Engineering and other teams to ensure seamless systems integration
• Support technical onboarding and offboarding processes
• Contribute to IT projects and future systems and infrastructure improvements

IT Support Engineer

Customer Support

• Triage and resolve critical incidents
• Provide first- and second-line IT support to partners
• Diagnose and resolve technical issues within the platform
• Handle issue tickets in Intercom
• Provide professional and empathetic user support
• Create and track KPIs and CSAT metrics
• Build data dashboards
• Define best practices and processes for technical incident support
• Follow high-severity and major incident procedures
• Create automated workflows
• Document and improve the daily ticketing process
• Provide strong customer service to help partners use the platform effectively
• Collaborate with Engineering and Product teams on customer feedback and feature requests

Product Support Specialist

People Operations

• Act as the primary People contact for Sequoia One
• Manage day-to-day People queries and coordinate payroll, benefits, onboarding, offboarding and employment compliance through the PEO
• Manage accurate and timely semi-monthly payroll inputs
• Develop and maintain the US policy suite and employee handbook
• Maintain US employee data in the HRIS and produce reporting and insights
• Coordinate onboarding for US new joiners
• Coordinate Form I-9 completion, employment eligibility verification and new-hire documentation
• Manage offboarding, termination processes, final-pay requirements and exit processes
• Administer federal and state leave programs, including FMLA
• Manage workplace accommodations and workers’ compensation claims
• Advise employees and managers on US benefits, policies and the employee handbook
• Coordinate multi-state employment compliance, including state registrations, worker classifications, EEO-1 and ACA reporting
• Provide headcount and workforce insights for office-capacity planning
• Partner with the Office Manager to support the Tampa office employee experience
• Coach US leaders through employee relations, performance and conduct matters
• Support biannual performance reviews and pulse surveys across the US
• Support US compensation benchmarking and salary-band development
• Help embed company culture and values across the US business
• Partner with L&D to evaluate learning initiatives and identify capability gaps
• Report to the VP of People

Senior Demand Generation Manager

IT Support Engineer

Product Support Specialist

People Generalist