Implementation Manager

inforcer

. Mentor Junior Implementation Managers through guidance and call shadowing .

Posted 10/15/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical implementations and project planning, with a focus on client communication and satisfaction. Proficient in delivering training and improving onboarding processes to enhance the overall client experience.

Highest-signal resume keywords

Implementation ManagementProject ManagementClient CommunicationTechnical ImplementationMicrosoft Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ImplementationProject PlanningMilestone TrackingDocumentation CreationVideo Content Development

Soft Skills

Problem-SolvingCollaborationAttention to DetailSelf-StarterProactive Approach

Tools & Technologies

Microsoft StackInforcer Platform

Certifications & Qualifications

SC-900

Industry Keywords

Client SatisfactionOnboarding ProcessesImplementation JourneyTechnical TrainingWebinars

About the role

Key responsibilities & impact

Mentor Junior Implementation Managers through guidance and call shadowing
Assist with pre-sales activities for larger clients by explaining the implementation journey and answering process questions
Apply technical knowledge to troubleshoot implementation issues and provide solutions
Provide technical training to internal teams
Host and co-host client-facing webinars on the inforcer platform and ad hoc topics
Deliver multiple implementation sessions and manage projects and client communications
Lead and manage bespoke implementations for larger clients, including project planning and milestone tracking
Create and update internal and customer-facing documentation and video content
Deliver platform training and technical sessions in virtual, in-person, and group settings
Work with clients to understand needs and ensure solutions meet expectations and business requirements
Ensure client satisfaction throughout and after implementation
Drive improvements to onboarding processes and the overall client experience

Requirements

What you’ll need

3+ years’ experience as an Implementation Manager
Strong project management and client communication skills
Demonstrated experience with technical implementations, preferably involving Microsoft products
Proactive approach to problem-solving and continuous improvement
Ability to thrive in a fast-paced, collaborative environment
Self-starter with the ability to make an impact quickly and drive self-accountability
Ability to meet deadlines and maintain high attention to detail
Technical expertise within the Microsoft stack preferred but not required
Expanding Microsoft knowledge and completing SC-900

Benefits

Comp & perks

Steep and continuous learning curve
Strong enablement and professional development support
High-trust and autonomous work environment
Transparent and honest communication culture
Collaborative global team
Regular monthly team socials
Employee recognition programs that reward top contributors
Inclusive and diverse workplace