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Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Manage IT procurement, including ordering laptops, accessories, and software licenses
- Set up and configure business equipment for secure and efficient access to essential tools
- Maintain accurate inventory of IT assets and licenses
- Provide first-line technical support to team members
- Resolve hardware, software, and network issues
- Run day-to-day IT operations, including system monitoring, patching, and updates
- Deliver basic security awareness training and guidance to users
- Maintain and update IT documentation and internal knowledge bases
- Collaborate with Engineering and other teams to ensure seamless systems integration
- Support technical onboarding and offboarding processes
- Contribute to IT projects and future systems and infrastructure improvements
Requirements
What you’ll need- Experience in IT support or systems engineering, ideally within a fast-paced business environment
- Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
- Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
- Familiarity with IT procurement processes and asset lifecycle management
- Understanding of basic security principles and ability to deliver user training on IT security best practices
- Excellent problem-solving skills and attention to detail
- Clear and professional communication skills, with the ability to support users across all levels of the business
- Experience with Microsoft 365 administration and collaboration tools
- Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation in tools like Atlassian, Obsidian or similar
- A proactive mindset with a willingness to learn and contribute to continuous improvement
Benefits
Comp & perks- Steep and continuous learning curve with strong enablement
- High-trust and autonomous environment with opportunity to make a real impact
- Transparent and honest communication culture
- A+ global team and collaborative work environment
- Regular monthly team socials
- Employee recognition programs
- Equal opportunity and inclusive work environment