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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in French and English, strong organizational and time management skills, and proficiency in Microsoft Office Suite, particularly Excel, are essential for managing operations and ensuring accuracy in processing client requests. The ability to communicate effectively and maintain professional relationships is crucial for success in this role.
Highest-signal resume keywords
Fluency In French And EnglishProficient In Microsoft Office SuiteStrong Organizational SkillsProcess Workflow DesignDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data StructuresOrder ProcessingStandard Operating ProceduresClient Request ManagementResearch Skills
Soft Skills
Good Written And Oral Communication SkillsTime Management SkillsProblem SolvingMultitaskingTeam Player
Industry Keywords
Criminal Record SearchesEmployment VerificationsEducation VerificationsConfidentialityVendor Communication
About the role
Key responsibilities & impact- Manage daily operations in the international department
- Ensure accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services
- Process client requests and manually enter requests
- Track delayed orders and adhere to custom client requirements
- Perform research to process customer orders thoroughly and efficiently
- Keep proprietary information confidential and protect client confidence
- Communicate timely updates and results according to InformData and client expectations
- Apply knowledge of products, services, and workflow to process orders according to policy and procedure
- Maintain communication with vendors to establish lasting relationships
- Ensure searches are updated with required details within required time frames
- Follow established Standard Operating Policies and Procedures
Requirements
What you’ll need- Must be fluent in French and English (both written and verbal)
- Detail-oriented, with good written and oral communication skills
- Strong organizational skills and time management skills
- Flexible and able to multitask
- Proficient in Microsoft Office Suite, including intermediate or higher proficiency in Excel
- Proven ability to identify, assess and solve problems and communicate results
- Experience with process workflow design and creating standard operating procedures
- Basic knowledge of data structures
- Ability to work indoors at a desk for extended periods
- Ability to comprehend and follow work instructions in a fast-paced, team environment
- Ability to interact professionally with all levels within the organization and work well as a team player
- May be requested to work overtime on occasion