InformData

Researcher

• Build and maintain positive working relationships with court personnel and members of the public
• Research public records and indexes to retrieve relevant criminal and civil record information
• Accurately enter results into proprietary systems, marking records clear or recording information found according to client instructions
• Communicate court holidays, closures, delays, courthouse structure updates, process changes, and fee adjustments to the Supervisor
• Provide timely updates on issues affecting business operations or customer commitments
• Serve as backup for other Field Researchers in the designated area
• Adhere to InformData quality and turnaround-time standards
• Report quality concerns and trending issues to the Supervisor
• Support ordering and completion of court copy requests
• Conduct searches in surrounding areas or through online research when assigned
• Maintain expertise in background screening processes and understand InformData operational workflows
• Assist with accuracy, time service, productivity, turnaround time, and on-time delivery performance metrics

Criminal Field Researcher

• Research public records to determine whether applicants have criminal and/or civil records
• Validate individuals’ identities through accurate background-check information
• Build and maintain relationships with court personnel and members of the public
• Retrieve relevant information using public-record indexes
• Enter results into proprietary systems as “clear” or record information found in court indexes according to client instructions
• Communicate court holidays, closures, delays, structural updates, process changes, and fee adjustments to the Supervisor and InformData
• Provide timely updates on issues affecting business operations or customer commitments
• Serve as backup for other Field Researchers in the designated area
• Adhere to InformData quality and turnaround-time standards
• Report quality concerns and trending issues to the Supervisor
• Support ordering and completion of court-copy requests
• Conduct searches in surrounding areas or online when assigned
• Maintain expertise in background-screening processes and understand operational workflows
• Support accuracy, productivity, turnaround-time, time-service, and on-time-delivery KPIs

• Build and maintain positive working relationships with court personnel and members of the public
• Research public records indexes to retrieve relevant criminal and civil record information
• Enter results accurately into proprietary systems, marking searches clear or recording information according to client instructions
• Communicate court holidays, closures, delays, structural updates, process changes, and fee adjustments to the Supervisor
• Provide timely updates on issues affecting business operations or customer commitments
• Serve as backup for other Field Researchers in the designated area
• Adhere to InformData quality and turnaround-time standards
• Report quality concerns and trending issues to the Supervisor
• Support ordering and completion of court copy requests
• Conduct searches in surrounding areas or online when assigned
• Maintain expertise in background screening processes and understand InformData operational workflows
• Assist with accuracy, productivity, turnaround-time, and on-time-delivery metrics