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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing international operations, ensuring accuracy and security in processing criminal record searches and verifications. Strong communication skills in both French and English, coupled with a detail-oriented approach to workflow design and adherence to standard operating procedures.
Highest-signal resume keywords
Proficient In French And EnglishDetail-OrientedStrong Organizational SkillsMicrosoft Office Suite ProficiencyProcess Workflow Design Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Criminal Record SearchesEmployment VerificationsEducation VerificationsData Structures KnowledgeStandard Operating ProceduresOrder ProcessingProblem SolvingTime ManagementMultitaskingManual Data Entry
Soft Skills
Good Written Communication SkillsGood Oral Communication SkillsFlexibilityClient Relationship Management
Tools & Technologies
Microsoft Office SuiteExcel
Industry Keywords
International OperationsSensitive Information ProtectionClient ConfidenceVendor CommunicationProprietary Information
About the role
Key responsibilities & impact- Manage daily operations in the international department
- Ensure the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services
- Process client requests and provide precise updates while safeguarding sensitive information
- Manually enter requests and track delayed orders
- Adhere to established Standard Operating Policies and Procedures
- Research customer orders to ensure thorough and efficient processing
- Maintain client confidence and protect proprietary information
- Utilize available tools to perform job responsibilities
- Communicate timely updates and results according to company and client expectations
- Apply knowledge of products, services, and workflow to process orders according to policy and procedure
- Maintain communication with vendors to establish lasting relationships
- Ensure searches are updated with required details within required time frames
- Develop a deep understanding of international products and services
Requirements
What you’ll need- Candidates must reside in one of these locations: AL, AR, GA, IN, KY, LA, MI, MN, MS, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WY
- Legally authorized to work in the United States without current or future employer sponsorship
- Proficient in both French and English (written and verbal)
- Detail-oriented, with good written and oral communication skills
- Strong organizational skills and time management skills
- Flexible and able to multitask
- Proficient in Microsoft Office Suite
- Excel - Intermediate or higher proficiency
- Proven ability to identify, assess and solve problems and communicate results
- Experience with process workflow design and creating standard operating procedures
- Basic knowledge of data structures
- Ability to remain stationary and work at a computer for extended periods
- Frequently operate a computer, keyboard, mouse, telephone, and other standard office equipment
- Occasionally move or transport a laptop and other standard work equipment weighing up to 20 pounds
Benefits
Comp & perks- Medical, Dental, & Vision Insurance
- 401(k) with Employer Match
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- Paid Time Off
- Company Holidays and Floating Holidays
- Paid Time Off and Flexible Time Off Programs
- Sick Time Accrual
- Parental Leave
- Jury Duty and Voting Leave
- Military Leave
- Bereavement Leave
- Other Voluntary Benefits
- Pet Insurance
- Life and AD&D Insurance for Employees/Spouse/Child(ren)
- Disability Coverage
- Critical Illness and Accident Insurance
- Hospital Indemnity Insurance
- Dependent Care Flexible Spending Account (FSA)
- Competitive compensation
- Opportunities for advancement
- Reasonable accommodations throughout the application and interview process