Senior Account Manager

Ingenovis Health

. Own and strategically manage a portfolio of assigned client relationships, with accountability for retention, job growth, fulfillment, and expansion of direct business .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $59,400 - $74,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship development within the healthcare staffing sector, with a strong focus on strategic growth, fulfillment, and collaboration across cross-functional teams. Proficient in utilizing business intelligence and performance metrics to drive decision-making and enhance client service.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentHealthcare Staffing KnowledgeBusiness DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OutreachJob Order GenerationPerformance Metrics EvaluationStrategic PlanningProblem Resolution

Soft Skills

Excellent Communication SkillsInterpersonal SkillsStrong Sense of UrgencyMentoring AbilityIndependent Judgment

Tools & Technologies

Microsoft 365ExcelOutlookCRM SoftwareBullhorn

Industry Keywords

Healthcare StaffingHospital OperationsStaffing ModelsMedical TerminologyClient Service

About the role

Key responsibilities & impact

Own and strategically manage a portfolio of assigned client relationships, with accountability for retention, job growth, fulfillment, and expansion of direct business
Proactively generate new job orders through client outreach, prospecting, relationship development, and identification of emerging staffing needs
Develop and execute strategies to increase job volume and overall business within existing accounts and assigned territory
Re-engage former, dormant, and inactive clients to restore relationships and generate new direct job orders
Expand relationships across client departments, specialties, facilities, locations, and key stakeholders
Develop and maintain relationships with facility leadership, human resources, medical executive leadership, department leaders, and other decision-makers
Understand clients’ staffing needs, business challenges, workforce strategies, and future demand to identify growth opportunities
Partner with Recruitment to align recruiting activity with direct client demand and growth opportunities
Communicate priority jobs, client needs, market intelligence, upcoming demand, and account opportunities to recruiters and Recruitment leadership
Identify and resolve fulfillment barriers and develop strategies to improve placement activity within direct accounts
Partner with Sales leadership to expand business within existing accounts and assigned territories
Work cross-functionally with Sales, Recruitment, Credentialing, Operations, and other internal partners to ensure fulfillment and client service
Monitor account and territory performance, trends, demand, fulfillment challenges, and growth opportunities
Use reporting and business intelligence to evaluate job volume, placements, account activity, and performance metrics
Lead or participate in client business reviews and strategic account discussions
Identify at-risk accounts and develop retention strategies
Manage complex client issues and escalations, coordinating timely solutions with internal stakeholders
Maintain consistent client communication regarding open needs, candidate activity, fulfillment, and service performance
Conduct first-day arrival calls and ongoing quality checks
Provide client and market intelligence regarding demand, competitive activity, rates, staffing trends, and growth opportunities
Serve as a subject-matter resource and mentor to Account Managers and support staff
Assist with onboarding, training, account transitions, special projects, and strategic initiatives
Maintain accurate documentation in applicable company systems
Adhere to company policies and procedures and perform additional duties as requested by management

Requirements

What you’ll need

Five (5) or more years of successful account management, client services, sales, business development, or related experience, preferably within healthcare staffing or a related healthcare services environment
Demonstrated ability to manage and grow client relationships, generate new business opportunities, and increase business within existing accounts
Proven ability to develop strong relationships with clients and effectively engage stakeholders across multiple levels of an organization
Strong understanding of healthcare staffing, hospital operations, staffing models, and/or medical terminology preferred
Demonstrated ability to work strategically and collaboratively with Recruitment, Sales, and other cross-functional partners to achieve business objectives
Strong business acumen with the ability to evaluate account performance, identify growth opportunities, and develop strategies to improve results
Excellent verbal and written communication skills, including the ability to lead client calls, business reviews, and internal strategy discussions
High level of interpersonal skills with the ability to navigate sensitive, confidential, and complex client situations
Ability to use tact, discretion, and independent judgment to analyze issues, make recommendations, and resolve problems
Demonstrated ability to independently manage multiple priorities and client relationships in a fast-paced environment while meeting company performance expectations
Strong sense of urgency, accountability, initiative, and ownership with the ability to self-motivate and remain flexible
Ability to influence and collaborate effectively across teams without direct reporting authority
Ability to serve as a mentor and resource to less-experienced team members
Working knowledge of Microsoft 365 tools, including Excel and Outlook, and applicable CRM, ATS, and healthcare staffing technology
Working knowledge of Bullhorn preferred
Bachelor’s degree preferred or equivalent combination of education and relevant professional experience
Ability to use sensory skills to effectively communicate and interact with other employees and the public through telephone, email, video conference, and face-to-face contact
Ability to use and operate office-related equipment including a computer, copier, scanner, camera, phone, headset, keyboard, and mouse
Ability to sit for extended periods at a keyboard and workstation
Ability to lift up to 15 pounds at times

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
FSA/HSA
Company-paid life insurance
401K with discretionary match
Paid time off
Paid parental leave
Tuition reimbursement