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CRM & Order Management Analyst
Ingersoll Rand. Administer and maintain the CRM system, ensuring the quality and integrity of customer, distributor, opportunity, and order data .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM administration and customer service, with strong analytical skills to track performance indicators and improve operational processes. Proficient in ERP systems and Microsoft Office, particularly Excel, to manage order lifecycles and support commercial operations.
Highest-signal resume keywords
CRM AdministrationERP Systems KnowledgeSales Processes ExpertiseData Analysis SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM AdministrationERP SystemsSales ProcessesData AnalysisOrder ManagementPerformance IndicatorsExcel ProficiencyCommercial OperationsOpportunity ManagementContinuous Improvement
Soft Skills
Analytical SkillsOrganizational SkillsCommunication SkillsInterpersonal Skills
Tools & Technologies
Salesforce CRMMicrosoft OfficeTOTVS
Industry Keywords
Customer ServiceB2BDistribution-ChannelCommercial ManagementOrder Lifecycle
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Administer and maintain the CRM system, ensuring the quality and integrity of customer, distributor, opportunity, and order data
- Monitor the sales funnel, support tool users, and help drive the adoption of CRM best practices
- Analyze, enter, validate, and track orders in the ERP from entry through invoicing and delivery
- Validate prices, discounts, payment terms, delivery lead times, and other information related to the commercial process
- Serve customers and distributors by providing support on orders, product availability, inventory, pricing, and lead times
- Work closely with Planning, Procurement, Logistics, Engineering, Production, and Finance to resolve operational requests
- Support sales managers, representatives, and distributors with commercial and administrative activities
- Develop and track performance indicators related to customer service, order processing, service levels, and commercial management
- Identify opportunities to improve customer service, CRM, and order management processes, proposing actions to increase efficiency and customer satisfaction
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Sales Management, Marketing, Logistics, Manufacturing Engineering, or a related field
- Experience in customer service and/or commercial operations
- Experience serving end customers and distributors
- Knowledge of sales processes, opportunity management, and the order lifecycle
- Proficiency in Microsoft Office, with intermediate or advanced Excel skills
- Knowledge of ERP systems, preferably TOTVS
- Knowledge of commercial and customer service performance indicators
- Strong analytical, organizational, communication, and interpersonal skills
- Experience with Salesforce CRM or similar platforms
- Knowledge of data analysis tools and report preparation
- Experience in industrial, B2B, or distribution-channel environments
- Intermediate English proficiency for reading and interpreting documents
- Knowledge of continuous improvement processes and performance indicator management
Benefits
Comp & perks- Hybrid work model: 4 days on-site and 1 day working from home per week
- Occasional travel to visit customers and distributors or attend training, as required by business needs
- Special accommodation and reasonable accommodation support for applicants with disabilities
- Equal opportunity employer