Customer Experience Representative

Ingram Micro

. Serve as the first point of contact for customer inquiries via phone, email, and internal support channels .

Posted 10/1/2026full-timeUnited StatesJuniorMid-Level💰 $49,500 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing multiple priorities in a fast-paced environment. Proficient in utilizing CRM, ERP, and order management systems to enhance customer experience and support operational objectives.

Highest-signal resume keywords

Customer ServiceCommunication SkillsCRM ExperienceOrder ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementData EntryCustomer Record MaintenanceProcess ImprovementResearch Skills

Soft Skills

Organizational AbilitiesAttention to DetailPositive AttitudeTeam CollaborationIndependence

Tools & Technologies

CRM SystemsERP SystemsMicrosoft Office ApplicationsInternal Databases

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer ExperienceBusiness-to-Business (B2B)Customer InquiriesAdministrative Support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
Provide prompt and professional support regarding orders, shipments, returns, and general account questions
Track and research order status, delivery updates, and shipment issues
Route customers to appropriate departments including sales, technical support, billing, or other internal teams
Enter and maintain accurate customer records and transaction details in company systems
Utilize internal databases and tools to research and resolve customer inquiries
Document customer interactions, concerns, and trends to support continuous process improvement
Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
Assist with administrative and operational tasks as needed to support team objectives

Requirements

What you’ll need

Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and organizational abilities
High attention to detail and accuracy
Comfortable using various computer systems, databases, and Microsoft Office applications
Ability to work independently while collaborating effectively within a team
Positive attitude with a customer-first mindset
Bachelor's degree or equivalent combination of education and experience
0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
Experience supporting business-to-business (B2B) customers is a plus
Experience working with CRM, ERP, or order management systems preferred
Ability to pass a drug test
Ability to successfully pass a pre-employment (post offer) background check

Benefits

Comp & perks

Opportunity to grow your career with a global leader in technology and supply chain solutions
Collaborative and supportive team environment
Exposure to Public Sector customers and technology solutions
Ongoing learning and professional development opportunities
Competitive compensation and benefits package
Merit increases
Annual bonus or sales incentives
Long-term incentives
Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits