Ingram Micro

Account Manager

• Lead strategy and development of integrated vendor marketing plans
• Serve as key point of contact for marketing strategy with assigned vendors
• Forecast and manage MDF budgets and marketing performance metrics
• Align marketing efforts with sales strategies and vendor product roadmaps
• Translate vendor objectives into actionable plans and measurable results
• Educate vendors on Ingram Micro’s marketing capabilities and consult on opportunities
• Coordinate with Client Services to ensure smooth campaign execution
• Deliver campaign proposals, performance recaps, and strategic recommendations
• Monitor and optimize performance, ROI, and outcomes
• Document campaign outcomes, metrics, and lessons learned

Marketing Account Manager

Business Development Rep

• Manage and grow a portfolio of existing Palo Alto Networks partners across the Northeast Territory
• Develop strategic account plans to increase revenue, profitability, market share, and partner engagement
• Identify opportunities to expand product adoption, cross-sell solutions, and increase wallet share
• Generate new opportunities through market research, networking, partner engagement, and business development activities
• Build pipeline and drive partner-led growth initiatives aligned with Palo Alto Networks and Ingram Micro objectives
• Identify emerging customer needs, market trends, and competitive opportunities
• Lead and execute growth initiatives supporting Palo Alto Networks' channel strategy and business goals
• Collaborate with vendor stakeholders on priorities, programs, and growth targets
• Use data and insights to identify opportunities and accelerate partner success
• Serve as a trusted advisor to partners, vendor representatives, and internal stakeholders
• Maintain relationships with key decision-makers, influencers, and strategic accounts
• Conduct regular partner business reviews and in-person customer engagements
• Collaborate with sales, technical, marketing, operations, and services teams
• Position the full Palo Alto Networks cybersecurity portfolio through solution-based selling
• Leverage Ingram Micro's Xvantage platform and resources to create value for partners and vendors
• Achieve and exceed revenue and growth objectives
• Expand partner adoption, build sales pipeline, uncover net-new opportunities, and increase market share

Business Development Executive – Northeast Territory

• Drive business development strategies to achieve revenue and margin targets for HPE Hybrid IT solutions
• Build and maintain strong relationships with HPE Thailand teams, distributors, and key System Integrators
• Execute joint go-to-market activities, partner enablement, and joint customer engagements
• Conduct product presentations, technical demonstrations, and workshops
• Conduct regular market research to identify trends, competitor moves, and emerging technologies in hybrid infrastructure
• Partner closely with Pre-Sales and technical teams to design solution architectures
• Collaborate with vendors and internal teams to develop business opportunities and drive project success

Business Development Manager – HPE Hybrid IT

• Drive customer acquisition, pipeline generation, upgrades, renewals, and cross-sell opportunities
• Identify growth opportunities using business insights, data, and customer engagement strategies
• Build and maintain strong relationships with customers and key stakeholders
• Support customer success by aligning solutions to business objectives
• Develop expertise across assigned technology solutions, products, and services
• Deliver training, presentations, and enablement programs that increase customer adoption and value realization
• Create and maintain sales and marketing resources that support business development efforts
• Stay informed on industry trends, emerging technologies, and competitive offerings
• Partner with sales teams to identify customer needs and recommend appropriate solutions
• Support pre-sales activities, including presentations, demonstrations, and proposal development
• Collaborate with vendor partners to support strategic initiatives, promotions, and growth objectives
• Leverage vendor relationships to help customers maximize business outcomes

Business Development Representative

Customer Support

• Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
• Provide prompt and professional support regarding orders, shipments, returns, and general account questions
• Track and research order status, delivery updates, and shipment issues
• Route customers to appropriate departments including sales, technical support, billing, or other internal teams
• Enter and maintain accurate customer records and transaction details in company systems
• Utilize internal databases and tools to research and resolve customer inquiries
• Document customer interactions, concerns, and trends to support continuous process improvement
• Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
• Assist with administrative and operational tasks as needed to support team objectives

Customer Experience Representative

Sales Engineer

• Work as a sales specialist dedicated to AWS solutions
• Acquire new partners and manage relationships with existing partners
• Collaborate with the Marketing team and Customer Success Managers
• Manage a portfolio of customers and prospects and conduct regular visits
• Analyze and understand customer needs
• Sell solutions tailored to customers’ requirements
• Promote the company’s products and services portfolio
• Develop business with prospects
• Report on sales activities
• Participate in communications and marketing initiatives, particularly trade shows
• Support the account management teams in monitoring commercial relationships with customers
• Handle any potential commercial disputes in coordination with the customer
• Develop a relationship of trust and a high-quality partnership with Microsoft teams
• Act as the primary point of contact for reseller customers (distributors, integrators, operators, and MSPs) within the division

Sales Engineer, AWS

Procurement

• Make purchases from manufacturers
• Track and reconcile invoices and purchase orders
• Process customer billing
• Update price lists
• Maintain relationships with manufacturers and internal teams

Purchasing Analyst II – Disability Inclusion Position

Manager

• Set the strategy across the solution category and leverage data insights to create multi-vendor go-to-market strategies
• Own the financial health and overall P&L responsibility for the assigned vendor or category
• Develop sales, marketing, pricing, and inventory tactics to achieve Ingram Micro’s plan
• Influence Ingram Micro’s category strategy through understanding of the technology and vendors
• Cultivate and maintain relationships with key vendors as the main point of contact
• Identify growth opportunities, new product offerings, and strategic partnerships
• Lead vendor negotiations to secure favorable terms, pricing, and contractual agreements
• Report and inspect vendor performance against objectives
• Coordinate with supply chain on product delivery and inventory management
• Work with Marketing on initiatives, promotions, and campaigns
• Monitor market trends, customer needs, and emerging opportunities

Vendor Business Manager

Marketing

• Lead the APAC marketing partnership with Microsoft and execute strategic regional marketing plans
• Collaborate with global, regional, and country stakeholders on integrated APAC marketing programs and campaigns
• Use market intelligence, business insights, and performance data to identify growth opportunities and optimize investments
• Partner with sales teams and vendor business managers to support pipeline growth, customer acquisition, and revenue objectives
• Manage regional marketing budgets and ensure measurable ROI and KPI achievement
• Champion Ingram Micro's marketing services, solutions, and capabilities
• Liaise between global strategy and local execution while addressing regional market needs
• Build internal and external relationships supporting collaboration, innovation, and business growth

APAC Regional Marketing Lead

Support Engineer

• Respond to complex inbound technical service requests by phone and email
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure
• Reproduce issues, conduct root cause analysis, and collaborate with Engineering on bug fixes and feature requests
• Create and maintain internal runbooks, FAQs, and technical documentation
• Lead incident response or participate in an on-call rotation for critical issues
• Identify support trends and partner with Product and Engineering on long-term solutions
• Log issues and status updates accurately in the internal tracking system
• Understand clients’ business objectives and impact to resolve issues promptly and ensure customer success
• Support multiple cloud and hardware solutions
• Contribute to service desk processes and procedures
• Collaborate with departments and vendors to provide timely issue resolution
• Handle reseller support requests by staying current on platform features and enhancements and providing diagnoses and issue resolution
• Triage issues to internal and external teams and advocate for customers to drive resolution within SLOs

Senior Technical Support Engineer

Product Manager

• Lead the strategy, design, and execution of innovative platform and vendor solutions
• Own product strategy and solution definition for significant platform and vendor initiatives
• Translate customer, partner, vendor, and business needs into scalable product solutions
• Define product vision, capabilities, requirements, MVP scope, roadmaps, and success metrics
• Identify opportunities to improve platform adoption, customer experience, automation, revenue, and operational efficiency
• Develop reusable capabilities and solution patterns that scale across vendors and markets
• Partner with senior product and business leaders to align initiatives with broader platform strategy
• Design end-to-end solutions spanning applications, APIs, data, integrations, workflows, business rules, and downstream systems
• Partner with architecture and engineering teams to validate technical approaches and feasibility
• Lead vendor discovery, solution design, requirements, integration planning, pilots, and launches
• Build relationships with vendor product, technology, and business teams
• Identify practical opportunities to apply AI, Generative AI, and Agentic AI to platform experiences, products, and business processes
• Partner with architecture, engineering, data, and AI teams to develop AI-enabled capabilities
• Develop business cases and hypotheses for new products, capabilities, and solution opportunities
• Lead pilots, MVPs, and experiments to validate high-value opportunities
• Establish KPIs and measure outcomes after launch to continuously optimize solutions
• Drive initiatives from discovery through launch, adoption, and value realization
• Translate strategy and solution concepts into executable product backlogs and roadmaps
• Partner with engineering, architecture, UX, data, operations, commercial, finance, and vendor teams
• Manage dependencies, risks, priorities, and cross-functional decisions
• Remove execution blockers and ensure quality and intended customer and business outcomes

Principal Product Manager

Pre-sales Engineer

• Act as the technical advisor for Open Source and Virtualization solutions
• Support customer engagements from discovery through solution design and proposal stages
• Collaborate with sales teams, technology vendors, and partners to develop scalable infrastructure, virtualization, cloud, and automation architectures
• Deliver technical presentations, workshops, demonstrations, proof-of-concepts, and solution assessments
• Understand customer environments and recommend solutions improving performance, scalability, security, and operational efficiency
• Stay current with emerging technologies and market trends
• Help shape go-to-market strategies and enable internal teams on relevant solutions
• Influence technical decisions, identify opportunities, and contribute to customer outcomes and revenue objectives