Manager, Enterprise Knowledge Management

Ingredion Incorporated

. Champion and coordinate the enterprise Knowledge Management program .

Posted 10/9/2026full-timeGuadalajara • MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge Management program leadership, including the establishment of content standards, stakeholder communication, and the integration of AI technology solutions. Proven ability to drive content quality, user experience optimization, and program maturity in a complex, global organization.

Highest-signal resume keywords

Knowledge Management LeadershipContent Standards DevelopmentStakeholder CommunicationAI Technology Solutions AssessmentChange Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge ManagementDigital TransformationContent Quality AssuranceContinuous Improvement MethodologiesKM FrameworksGovernanceAnalyticsMetrics MonitoringWorkflow CoordinationProgram Maturity Assessment

Soft Skills

Excellent CommunicationStakeholder ManagementTeam CollaborationChange Leadership

Tools & Technologies

CRM IntegrationSelf-Service PortalsAI/ML Technology Platforms

Industry Keywords

Enterprise Knowledge ManagementGlobal OrganizationContent Health MonitoringFeedback MechanismsGo-to-Market Teams

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Champion and coordinate the enterprise Knowledge Management program
Establish and maintain content standards, workflows, and feedback mechanisms
Monitor content health using checklists and metrics
Decide when to formalize and consolidate agent-created articles for broader use
Develop and execute stakeholder communication plans
Facilitate program progress communication and team updates
Use analytics and feedback to optimize KM practices, technology, and user experience
Implement recognition programs and evolve them toward outcome-based recognition
Work with IT, content specialists, and Go-to-Market teams to support KM workflows and training
Collaborate with Product Documentation, Quality, and Change Management teams
Assess and recommend AI KM technology solutions
Ensure integration with CRM, self-service portals, and other enterprise platforms
Drive adoption, content quality, stakeholder engagement, customer self-service efficiency, and KM program maturity

Requirements

What you’ll need

Bachelor’s degree in Information Science, Business, or related field
Master’s preferred
10+ years’ experience in Knowledge Management, Digital Transformation, or related disciplines
Proven experience leading KM programs in a complex, global organization
Strong understanding of KM frameworks, governance, and technology platforms, including AI/ML
Excellent communication, stakeholder management, and change leadership skills
Experience with content standards, quality assurance, and continuous improvement methodologies

Benefits

Comp & perks

Competitive salary and performance-based pay
Health, long-term savings, and resources for physical, mental, and emotional well-being
Flexible work arrangements
Learning, training, and development opportunities
Tuition reimbursement
Employee recognition rewards
Employee discounts on everyday products, services, and travel