Customer Success Manager

Ingrid

. Independently manage a portfolio of approximately 40–70 customers .

Posted 10/9/2026full-timeStockholm • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on managing customer portfolios, driving product adoption, and executing success plans. Proficient in leveraging data insights to enhance customer relationships and optimize outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS UnderstandingData-Driven Decision MakingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementSuccess Plan DevelopmentProduct Adoption StrategiesRenewal ManagementUpsell Opportunities

Soft Skills

Strong CommunicationFacilitation SkillsProactive MindsetIndependent WorkPrioritization

Industry Keywords

LogisticsEcommerceDelivery TechRetail TechCustomer Lifecycle

About the role

Key responsibilities & impact

Independently manage a portfolio of approximately 40–70 customers
Own and develop relationships across Core and Growth customers
Define and execute success plans aligned with customer goals
Lead customer meetings, training sessions, and business reviews
Use data and insights to identify risks, trends, and optimization opportunities
Drive product adoption and measurable customer value
Own renewals and selected upsell opportunities within agreed commercial frameworks
Partner with Sales on larger or more complex expansion opportunities
Coordinate across Product, Support, Implementation, and Sales to deliver customer outcomes
Contribute customer insights and improve Customer Success processes and playbooks

Requirements

What you’ll need

Experience in Customer Success or Account Management
Experience independently managing a portfolio of customer accounts
Experience in logistics, ecommerce, delivery, or retail tech
Good understanding of SaaS, customer lifecycle, adoption, retention, and growth
Commercial confidence and experience owning renewal and upsell conversations
Strong communication and facilitation skills
Structured and data-driven approach to customer management
Proactive mindset and ability to prioritize and work independently

Benefits

Comp & perks

Collaboration-focused international team
Opportunity to shape the customer experience and Customer Success processes
Dynamic work process using the latest technology
Tools necessary for coworkers to reach their ambitions