Ingrid

Customer Success Manager

• Independently manage a portfolio of approximately 40–70 customers
• Own and develop relationships across Core and Growth customers
• Define and execute success plans aligned with customer goals
• Lead customer meetings, training sessions, and business reviews
• Use data and insights to identify risks, trends, and optimization opportunities
• Drive product adoption and measurable customer value
• Own renewals and selected upsell opportunities within agreed commercial frameworks
• Partner with Sales on larger or more complex expansion opportunities
• Coordinate across Product, Support, Implementation, and Sales to deliver customer outcomes
• Contribute customer insights and improve Customer Success processes and playbooks

Explore Customer Success Manager at Ingrid. Review requirements and application details.

People Operations

• Support recruitment from start to finish, including job advertisements, candidate screening, interviews, scheduling, communication, and offer coordination
• Coordinate onboarding and offboarding
• Manage day-to-day People & Culture administration, including employment contracts, employee documentation, and lifecycle changes
• Maintain accurate employee data and HR systems
• Serve as a first point of contact for employees and managers regarding everyday HR questions, policies, and processes
• Support performance review cycles, employee surveys, internal communications, and employee initiatives
• Identify opportunities to simplify, document, and automate People & Culture processes
• Work closely with the People & Culture Business Partner
• Support employees and managers across the international organisation

Explore People & Culture Specialist at Ingrid. Review requirements and application details.