Bilingual Contact Center Supervisor

Inizio Engage

. Lead the Business Unit and oversee all aspects of program success .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, client relationship development, and operational execution within the pharmaceutical and healthcare industries. Proficient in budget management, staffing models, and contract negotiations while fostering a collaborative team environment.

Highest-signal resume keywords

Fluency In SpanishBachelor's Degree In Health Science, Telecommunications, Marketing Or Related FieldContract ManagementBudget ManagementPeople Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementContract DevelopmentBudget ManagementOperational ExecutionAnalytical SkillsDecision-MakingStaff ModelingInvoicingP&L ReviewSales Strategy

Soft Skills

Coaching SkillsPeople DevelopmentCommunication SkillsRelationship BuildingTeam Leadership

Industry Keywords

Pharmaceutical IndustryHealthcare IndustryManaged Care EnvironmentsSales StrategiesClient Management

About the role

Key responsibilities & impact

Lead the Business Unit and oversee all aspects of program success
Participate in project implementation, including contract development, staff modeling, and pricing
Collaborate with Business Development on efficient, revenue-generating strategies
Communicate regularly with senior-level client contacts about project performance and strategic initiatives
Develop and nurture business relationships and identify future opportunities
Direct project team members serving as liaisons among clients, call center staff, internal departments, and outside vendors
Oversee strategy and tactics for program implementation
Review and recommend staffing models, training plans, and reporting templates
Counsel clients and staff on legally and regulatorily compliant programs and issue resolution
Oversee Inside Sales teams and account management, including recruitment, development, and retention
Manage project profitability, invoicing, P&L review, budgets, work orders, and purchase orders
Oversee contract negotiations
Participate in client business reviews and operational and contract-related meetings
Act as a subject matter expert across Business Units
Support team and corporate culture and communicate corporate vision

Requirements

What you’ll need

Must be fluent in Spanish
Bachelor’s Degree in Health Science, Telecommunications, Marketing or related field or equivalent work related experience
Demonstrated analytical skills and sound decision-making abilities
Experience requiring contracting and budget management, fiscal accountability, direct-report employee management, and operational execution of client contracts
Strong coaching and people development skills
Practical understanding of the pharmaceutical and healthcare industries
Understanding of current industry climates including sales, potential opportunities, managed care environments, and competition
Experience in an inside sales call center environment, preferably in a management, quality, or client-facing position
Experience writing and presenting operational task orders for clients
Ability to develop key business contacts among senior client management
Success leading internal and/or external teams over extended periods of time
Ability to join frequent meetings and calls without disruption or disconnecting

Benefits

Comp & perks

Competitive compensation
Accrued time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Disability insurance
Life insurance
Paid maternity leave
Paid paternity leave
Employee discounts and exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Certified Great Place to Work and Best Places to Work in BioPharma recognition