Inizio Engage

Clinical Educator

• Provide inbound or outbound non-promotional disease-state education and/or support to identified customers
• Provide therapy education and support
• Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation
• Maintain excellent quality and provide superior customer service while following call guides, talking points, and FAQs
• Use only approved materials provided by Inizio or the client
• Attend and complete required trainings, courses, and competency assessments
• Complete administrative responsibilities, including computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences as required
• Adhere to company and client policies, procedures, and training requirements
• Safeguard patient privacy and confidentiality under HIPAA, including participation in call monitoring
• Return and maintain company equipment and materials
• Perform other reasonable duties as requested

Virtual Clinical Educator

General

• Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines
• Accurately collect required information and capture it in specific program databases
• Document and/or triage Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, client and federal guidelines and regulations
• Handle all contact channel types, including phone and email
• Complete literature fulfillment to customers
• Exhibit effective communication and tele-management skills
• Converse with callers empathetically and facilitate understanding of medical terminology
• Work with multiple projects simultaneously
• Adhere to company policies and Standard Operating Procedures
• Perform administrative and non-telecommunication duties as needed
• Safeguard patient privacy and confidentiality under HIPAA

Medical Information Specialist – Lead

Sales

• Establish, maintain, and develop relationships with customers in HCP offices, urgent care facilities, and pharmacies in person and virtually
• Drive use and utilization of XOFLUZA in the assigned territory through brand messaging, focused call plan execution, product materials, and access support
• Deliver approved information and relevant messaging to target accounts
• Achieve company sales and call activity targets
• Apply discretionary and entrepreneurial effort to maximize territory potential
• Complete administrative duties as required

Seasonal Pharmaceutical Sales Representative

Consultant

• Conduct research and analysis, including benchmarking, marketing analysis, and cost-benefit assessments, to support client recommendations
• Participate in client engagements and presentations to understand needs, align on strategy, and support implementation planning
• Lead project ownership and delivery within assigned workstreams
• Define objectives and project schedules for areas of responsibility, ensuring work is completed on time and within scope
• Identify risks and take corrective action to keep projects on track
• Support business development and internal initiatives, including recruiting, marketing, knowledge management, and best-practice development
• Perform other work as assigned

Consultant – Life Sciences Consulting

Patient Coordinator

• Serve as a patient advocate to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP offices, payers, and specialty pharmacies
• Understand patient support needs and interaction preferences to deliver a seamless, tailored patient experience
• Help patients complete treatment as prescribed by the HCP
• Support patients and HCPs throughout prior authorization and appeals processes
• Educate providers and patients on relevant payer policies
• Provide support regarding each assigned patient’s coverage status
• Maintain accurate information in the designated computer system to support data integrity
• Communicate with patients, physicians, pharmacies, and third parties
• Conduct benefits investigation, provide program information, determine eligibility, support reimbursement, enroll patients in copay support, and transfer patients to patient assistance programs

Patient Access Coordinator

Manager

• Manage a designated team of field-based On Demand Clinical Educators (ODCEs)
• Demonstrate sound decision-making and judgment in operational, compliance, and human resources responsibilities
• Support team leadership in operational execution of program requirements
• Manage day-to-day operations of the assigned ODCE team as the key point person
• Ensure project KPIs are met or exceeded for direct reports
• Assess territory outputs and needs using quantitative and qualitative evidence
• Maintain working knowledge of CRM systems, reporting dashboards, and program technologies
• Create and maintain client/Inizio reports
• Prepare and verify regionally generated reports, spreadsheets, and correspondence
• Provide operational cover to the Client Account Director/Manager when directed
• Communicate initiatives, requirements, changes, and enhancements to direct reports
• Conduct and document regular field visits with Clinical Educators and complete Field Coaching Reports
• Provide ongoing coaching and performance management
• Verify and validate project rosters
• Ensure direct reports have appropriate equipment and technology
• Participate in client and Inizio meetings to report progress and suggest solutions

Regional Manager

• Provide inbound or outbound non-promotional disease-state educational support to identified customers
• Conduct outbound medication-adherence support for patients and/or caregivers, including evenings and weekends as needed
• Collect demographic data and disposition for reimbursement services and literature fulfillment
• Maintain excellent quality and customer service while following program talking points or call guides
• Use live video conferencing software and client-specific websites as applicable
• Use only approved materials provided by Inizio or the client
• Complete required training courses and competency assessments
• Develop and strengthen relationships with key customers
• Facilitate development and provision of services across multiple healthcare sectors
• Identify innovative approaches that may develop new partnership opportunities
• Complete administrative responsibilities, including computer updates, activity reports, emails, and time reporting
• Attend meetings and conferences to stay informed and exchange knowledge
• Maintain company equipment and materials
• Perform other duties as requested

• Prospect for new accounts and qualify leads
• Build, support, and grow account relationships within the territory
• Develop demand and account awareness for TCC-EZ and MedE-Kast Solutions
• Achieve assigned monthly, quarterly, and yearly quotas and growth targets
• Provide case coverage in outpatient wound care centers
• Conduct product in-service programs and customer education
• Establish relationships with program directors, physicians, and key clinical staff
• Provide consultative guidance in accordance with product indications
• Use Salesforce to enter and track opportunities and activities
• Develop annual formal business plans and monthly/quarterly territory reports
• Identify product improvement opportunities for sales, marketing, and product development teams
• Maintain technical, Integra/competitive product, and disease-state knowledge
• Submit weekly and monthly reports to sales management
• Operate within defined budgets and company policies
• Perform sales administrative duties

Medical Sales Representative

Associate

• Engage healthcare professionals, clinics, pharmacies, and hospitals through outbound calls to deliver approved program and service-related messages
• Achieve or exceed program KPIs and performance objectives
• Build rapport and foster positive customer relationships through professional interactions
• Accurately document and submit daily call activity and customer information in the CRM system
• Respond to customer inquiries promptly and professionally
• Maintain a collaborative and professional team environment
• Participate in team meetings, department meetings, and training programs
• Participate in client-sponsored training sessions and educational activities
• Uphold Inizio Engage’s values in all interactions and activities

Virtual Engagement Associate

• Drive appropriate utilization and growth of assigned therapies within a defined geography
• Develop strategic customer relationships and execute account plans
• Navigate complex access environments
• Collaborate with client counterparts and cross-functional partners
• Serve healthcare providers, health systems, pharmacies, and other stakeholders to improve patient outcomes and access to innovative therapies
• Drive awareness of product approval and clinical and non-clinical decision-making based on efficacy, safety, convenience, and access
• Engage and strengthen relationships with key decision-makers and influencers
• Move customer conversations from interest to action by leveraging insights and removing barriers
• Provide education on product information, appropriate use, patient assistance, and reimbursement resources
• Coordinate customer engagement across multispecialty accounts and triage needs to Case Managers, MSLs, and other Genentech partners
• Integrate digital solutions to provide insights and analyze trends supporting HCP adoption, patient access, and customer engagement
• Develop strategies across providers, health systems, pharmacies, payers, and care teams to optimize patient access and treatment adoption

Specialty Sales Representative

• Provide inbound or outbound non-promotional disease-state educational support to identified customers
• Provide therapy and medical device product education, including supplemental injection, infusion, and inhalation training support or technique
• Present virtual educational programs to healthcare professionals, patients, caregivers, and other identified customers
• Conduct outbound medication adherence support to patients and caregivers
• Enroll patients and caregivers in educational seminars and provide resources for local community resources or centers of care
• Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
• Maintain excellent quality and customer service while adhering to program talking points or scripts
• Use live video conferencing software and client-specific websites as applicable
• Use only approved materials provided by Inizio or the client
• Develop and strengthen relationships with key customers
• Facilitate development and provision of services across multiple healthcare sectors
• Complete administrative responsibilities, including daily computer updates, weekly activity reports, emails, and time reporting
• Attend required local and national meetings or conferences
• Maintain company equipment and materials
• Perform other requested duties

• Educate and support patients in the use of diabetes management technologies, including insulin delivery solutions
• Provide personalized follow-up, education and ongoing support to users
• Train and educate healthcare professionals on available technologies and solutions
• Partner with endocrinologists, diabetes nurses, dietitians and other healthcare professionals to optimize the patient experience
• Support the adoption of clinical best practices in Type 1 diabetes management
• Build strong relationships with diabetes clinics and healthcare professionals across the territory
• Stay current on developments in diabetes care, insulin delivery and diabetes technology

Clinical Educator – Type 1 Diabetes

• Recruit and lead Therapeutic Specialty Representatives
• Develop team members through field coaching, structured feedback, and individualized development plans
• Create a culture of accountability, growth, diversity, equity, and inclusion
• Identify and cultivate future leaders
• Partner with VP of Sales, Area Sales Director, and peer District Sales Managers to shape national sales strategy
• Translate corporate objectives into district business plans
• Establish performance metrics and tracking mechanisms tied to launch milestones
• Analyze territory performance data to identify gaps, opportunities, and scalable best practices
• Conduct frequent field rides with observation, real-time coaching, and collaborative problem-solving
• Coach representatives on consultative selling, objection handling, payer access, and product differentiation
• Develop payer landscape fluency and translate insights into pull-through strategies
• Collaborate with Market Access and Hub Services to resolve coverage barriers and accelerate patient starts
• Share market access wins, barrier patterns, and resolution strategies
• Partner with Marketing, Medical Affairs, Training, and Market Access for consistent brand execution
• Share customer insights, competitive intelligence, and execution challenges
• Facilitate collaboration with specialty pharmacy partners and patient services teams
• Represent the region in national sales meetings, strategy sessions, and launch planning forums
• Drive CRM discipline and ensure quality documentation of calls, payer feedback, and sampling activity
• Monitor compliance with PDMA, adverse event/product complaint reporting, and promotional guidelines
• Conduct territory business reviews
• Manage district budget and resources to maximize ROI
• Maintain alignment with corporate policies, training, and legal/regulatory requirements
• Ensure field compliance with sampling and PDMA, adverse event and product complaint reporting, compliant promotional dialogue, and CRM documentation

District Sales Manager

• Recruit and lead Therapeutic Specialty Representatives
• Develop team members through field coaching, structured feedback, and individualized development plans
• Create a culture of accountability, growth, diversity, equity, and inclusion
• Identify and cultivate future leaders
• Partner with sales leadership and peer District Sales Managers to shape national sales strategy
• Translate corporate objectives into district business plans
• Establish performance metrics and tracking mechanisms tied to launch milestones
• Analyze territory performance data to identify gaps, opportunities, and scalable best practices
• Conduct frequent field rides with observation, real-time coaching, and collaborative problem-solving
• Coach representatives on consultative selling, objection handling, payer access, and product differentiation
• Develop payer landscape fluency and translate insights into pull-through strategies
• Collaborate with Market Access and Hub Services to resolve coverage barriers and accelerate patient starts
• Track and share market access wins, barrier patterns, and resolution strategies
• Partner with Marketing, Medical Affairs, Training, and Market Access for consistent brand execution
• Share customer insights, competitive intelligence, and execution challenges with broader strategy teams
• Facilitate collaboration with specialty pharmacy partners and patient services teams
• Represent the region in national sales meetings, strategy sessions, and launch planning forums
• Drive CRM discipline and documentation quality
• Monitor compliance with PDMA, adverse event/product complaint reporting, and promotional guidelines
• Conduct territory business reviews
• Manage district budget and resources to maximize ROI
• Maintain alignment with corporate policies, training, and legal/regulatory requirements

• Recruit and lead Therapeutic Specialty Representatives
• Develop team members through field coaching, structured feedback, and individualized development plans
• Create a culture of accountability, growth, diversity, equity, and inclusion
• Identify and cultivate future leaders
• Partner with VP of Sales, Area Sales Director, and peer District Sales Managers to shape national sales strategy
• Translate corporate objectives into district business plans based on local market dynamics, competitive landscapes, and payer environments
• Establish performance metrics and tracking mechanisms tied to launch milestones
• Analyze territory performance data to identify gaps, opportunities, and scalable best practices
• Conduct frequent field rides with observation, real-time coaching, and collaborative problem-solving
• Coach representatives on consultative selling, objection handling, payer access, and product differentiation
• Develop payer landscape fluency and translate payer insights into pull-through strategies
• Collaborate with Market Access and Hub Services to resolve coverage barriers and accelerate patient starts
• Share market access wins, barrier patterns, and resolution strategies
• Partner with Marketing, Medical Affairs, Training, and Market Access for consistent brand execution
• Share customer insights, competitive intelligence, and execution challenges with broader strategy teams
• Facilitate collaboration with specialty pharmacy partners and patient services teams
• Represent the region in national sales meetings, strategy sessions, and launch planning forums
• Drive CRM discipline and documentation quality
• Monitor compliance with PDMA, adverse event/product complaint reporting, and promotional guidelines
• Conduct territory business reviews
• Manage district budget and resources to maximize ROI
• Maintain alignment with corporate policies, training, and legal/regulatory requirements
• Ensure compliance with sampling, PDMA, adverse event reporting, promotional dialogue, and CRM documentation standards