Bilingual Team Lead

Inizio Engage

. Provide intermediary service between Call Center Supervisor and Call Center Communicators .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $14 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively training and supervising staff within a Call Center environment. Proficient in managing multiple projects, adhering to HIPAA guidelines, and maintaining quality standards.

Highest-signal resume keywords

Bilingual – Spanish SpeakingBachelor’s Degree or Equivalent Experience2+ Years Call Center Training or Supervising ExperienceProficiency in Word, Excel, and OutlookOutstanding Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentCall MonitoringData DocumentationProcess ImprovementAdverse Events Documentation

Soft Skills

Excellent Verbal CommunicationEmpathetic ListeningMotivational LeadershipInterpersonal Skills

Tools & Technologies

Project DatabasesClient-Specific Applications

Industry Keywords

HIPAA ComplianceStandard Operating ProceduresQuality StandardsCustomer Service

About the role

Key responsibilities & impact

Provide intermediary service between Call Center Supervisor and Call Center Communicators
Support the Business Unit Director, Operations Manager, Client Account Manager, and Call Center Supervisor in project business initiatives and objectives
Update training materials and conduct training as directed
Investigate inquiries and complaints and handle program escalations
Inform the Supervisor and Operations Team of system failures or slowdowns
Assist with call monitoring and provide timely feedback to Healthcare Communicators
Develop ideas and suggestions for process improvements
Assist management with compiling individual monthly program metrics
Disseminate project information and directives to the team
Lead by example and demonstrate corporate values and compliance
Maintain quality and productivity standards and adhere to project scripts and guidelines
Collect required information and accurately document data in project databases
Complete and document Adverse Events according to client and federal guidelines
Converse empathetically with callers and explain medical terminology as needed
Perform administrative and non-telecommunication duties as needed
Work on multiple projects simultaneously

Requirements

What you’ll need

Bilingual – Spanish speaking
Bachelor’s degree or equivalent work related experience
2+ years of successful experience training or supervising within a Call Center operation preferred
Excellent verbal, written and listening communication skills
Proficiency in Word, Excel, and Outlook
Strong aptitude to learn new computer programs and client-specific applications
Ability to join frequent meetings and calls without disruption or disconnecting
Outstanding customer service, communication, and interpersonal skills
Ability to train and motivate staff members
Stable, reliable, high-speed home internet
Designated separate home office space that is quiet and away from distractions
Must safeguard patient privacy and confidentiality according to HIPAA guidelines
Adherence to company policies and Standard Operating Procedures

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning, leadership development, and career advancement support
Collaborative culture
Competitive pay