Customer Service Representative, Welcome Specialist

Inizio Engage

. Represent clients on inbound and outbound telecommunications with consumers and providers .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both verbal and written, while adhering to HIPAA guidelines to ensure patient privacy and confidentiality. Capable of managing multiple projects and providing coaching to a team of Healthcare Communicators.

Highest-signal resume keywords

HIPAA ComplianceEffective Communication SkillsProject ManagementCoaching ExperienceTelecommunications Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical TerminologyQuality Standards MaintenanceProgram Database ManagementAdministrative Duties

Soft Skills

EmpathyPleasant Telephone MannerListening SkillsTeam Collaboration

Tools & Technologies

Computer KeyboardMouseHome Office Setup

Industry Keywords

Healthcare CommunicationPatient PrivacyStandard Operating ProceduresTele-management

About the role

Key responsibilities & impact

Represent clients on inbound and outbound telecommunications with consumers and providers
Provide pull-through coaching for a team of Healthcare Communicators
Maintain excellent quality standards for client programs
Adhere to program scripts, guidelines, company policies, and Standard Operating Procedures
Accurately collect and capture required information in program databases
Exhibit effective communication and tele-management skills
Converse empathetically with callers and help them understand medical terminology as needed
Manage multiple projects simultaneously
Perform administrative and non-telecommunication duties as needed
Safeguard patient privacy and confidentiality under HIPAA guidelines

Requirements

What you’ll need

High School Diploma, or equivalent work-related experience required
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Must have stable, reliable, high speed home internet
Must have a designated separate home office space that is quiet and away from distractions
Ability to work Monday-Friday, 11:30am EST-8:00pm EST
Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning, leadership development, and career advancement support
Collaborative culture
Temporary position for about 3 months with possibility to extend