Field Reimbursement Manager

Inizio Engage

. Engage healthcare providers and office staff to educate on access to prescribed treatments within the specialty pharmacy channel .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $98,000 - $182,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reimbursement processes and patient access within the healthcare industry, with a strong focus on educating healthcare providers and office staff. Proficient in navigating payer policies and maintaining compliance with regulations while delivering exceptional patient support services.

Highest-signal resume keywords

Reimbursement ExpertisePatient Access ManagementHealthcare Provider EducationPayer Reimbursement NavigationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement ProcessesPatient Access StrategiesPrior Authorization KnowledgeMarket Access ExperienceSpecialty Pharmacy KnowledgeData Integrity ManagementCompliance AdherenceCall DocumentationPayer Policy ReviewCRM Navigation

Soft Skills

Emotional IntelligenceInterpersonal SkillsListening SkillsCollaborationAttention to Detail

Tools & Technologies

Microsoft OfficeGoogle SuiteCRM Platforms

Industry Keywords

Healthcare IndustrySpecialty PharmacyPatient Support ServicesMedicare Part DOphthalmology

About the role

Key responsibilities & impact

Engage healthcare providers and office staff to educate on access to prescribed treatments within the specialty pharmacy channel
Address questions about initial access, insurance approval, and reauthorizations for product initiation
Educate HCP office staff on prior authorization and appeals processes, forms, submission procedures, and reauthorization requirements
Develop and implement educational frameworks for Clinical Specialists and District Managers on access challenges
Identify and resolve patient access and reimbursement issues within assigned geography
Provide factual process information using PHI with appropriate patient consent
Serve as reimbursement expert for patient support services teams for assigned geography and plans
Use approved resources, call guides, and FAQs to provide education and answer questions
Review payer policies and contribute policy insights to stakeholders and client leadership
Virtually manage assigned accounts and align with key stakeholders on support needs
Document call details with attention to data integrity and compliance
Navigate CRM platform and learn internal team processes
Maintain PHI confidentiality and comply with laws, regulations, and company policies
Triage escalations to manufacturer leadership according to program design and business rules
Complete required training and follow Inizio and client policies, procedures, business rules, call guides, and applicable laws

Requirements

What you’ll need

BS/BA Degree
Proven success operating in a virtual environment
3+ years of relevant experience in reimbursement and patient access, market access, specialty pharmacy, or physician/system account management
5+ years of total healthcare industry experience
Experience engaging HCP staff in a support role to educate on access pathways and product requirements
Experience navigating payer reimbursement process, including commercial and Medicare Part D
Experience with specialty products acquired through specialty pharmacy networks
Ophthalmology and self-injectable experience preferred
Patient-centric and service-oriented mindset, with emotional intelligence and empathy
Exemplary interpersonal and listening skills
Strong written, verbal, and presentation skills
Strong business acumen
Ability to reach common goals in collaboration with therapeutic specialists, sales leadership, market access, and patient support services colleagues
Highly organized with excellent attention to detail and multitasking ability
Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Suite Products
English required; Spanish highly preferred

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning, leadership development, and career advancement support
Collaborative culture where ideas are valued