Healthcare Communicator, Bilingual English/Spanish

Inizio Engage

. Represent clients on inbound and outbound telecommunications across phone and email .

Posted 11/5/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$55,000 - CA$56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing telecommunications and documenting medical information requests while adhering to HIPAA regulations. Excels in communication, multitasking, and maintaining quality standards across various projects.

Highest-signal resume keywords

Fluency In English And SpanishHIPAA ComplianceProficiency In Word And ExcelExcellent Communication SkillsAnalytical Thinking And Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementInformation CollectionDocument ReviewQuality Standards AdherenceTelecommunications Management

Soft Skills

Empathetic CommunicationTime ManagementPleasant Telephone MannerMultitasking AbilityListening Skills

Industry Keywords

Medical Information RequestsAdverse EventsProduct Quality ComplaintsStandard Operating ProceduresPatient Privacy

About the role

Key responsibilities & impact

Represent clients on inbound and outbound telecommunications across phone and email
Maintain excellent quality standards and adhere to program scripts and guidelines
Accurately collect information and capture it in program databases
Document and triage Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with company, client, and federal guidelines
Complete literature fulfillment to customers
Communicate empathetically with callers and facilitate understanding of medical terminology
Work effectively across multiple projects simultaneously
Adhere to company policies and Standard Operating Procedures
Perform administrative and non-telecommunication duties as needed
Safeguard patient privacy and confidentiality under HIPAA

Requirements

What you’ll need

High School Diploma required
Must be fluent in English and Spanish
Bachelor’s degree or equivalent work-related experience preferred
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Ability to join frequent meetings and calls without disruption or disconnecting
Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors
Proficiency with Word and Excel
Analytical thinking, problem solving, and decision making
Ability to multitask and manage multiple parallel projects with strong time management skills
Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

Benefits

Comp & perks

Break paid between Christmas and New Years
Health Benefits as of day 1 of employment
Length of Service Awards
Quarterly Star Awards
Yearly Inizio Circle of Excellence Awards
Referral bonus
Library of online training courses