Licensed Team Lead

Inizio Engage

. Provide intermediary service between the Client Account Manager or designee and Call Center Communicators .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $29 - $53 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training and leadership within a Call Center environment, with a strong focus on customer service and adherence to HIPAA regulations. Proficient in managing multiple projects while maintaining quality standards and effective communication.

Highest-signal resume keywords

Current U.S. Healthcare Professional License: R.N2+ Years Experience Training or Leadership in Call Center OperationsFamiliarity with Liver Disease Progression and Fibrosis StagingExcellent Verbal, Written, and Listening Communication SkillsAdept at Word, Excel, and Outlook

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DevelopmentProject ManagementData DocumentationCall MonitoringCustomer ServiceMedical TerminologyProgram ImprovementAdverse Event DocumentationHIPAA ComplianceQuality Standards Maintenance

Soft Skills

EmpathyInterpersonal SkillsMotivational SkillsCommunication SkillsProblem-Solving

Certifications & Qualifications

Current U.S. Healthcare Professional License: R.N

Industry Keywords

GastroenterologyHepatologyPatient PrivacyStandard Operating ProceduresCall Center Operations

About the role

Key responsibilities & impact

Provide intermediary service between the Client Account Manager or designee and Call Center Communicators
Support leadership and Client Account Management with project business initiatives and objectives
Update training materials and conduct trainings
Investigate inquiries and complaints and handle program escalations
Inform the Supervisor and Client Account Management Team of system failures or slowdowns
Assist with call monitoring and provide timely feedback to Call Center Communicators
Develop ideas and suggestions for program improvements
Assist management with compiling individual monthly program metrics
Disseminate project information and directives to the team
Lead by example while adhering to corporate compliance and company values
Maintain quality and productivity standards and follow project scripts and guidelines
Collect required information and accurately document data in project databases
Document Adverse Events and Product Quality Complaints according to client and federal guidelines
Converse empathetically with callers and facilitate understanding of medical terminology
Perform administrative and non-telecommunication duties as needed
Protect patient privacy and confidentiality in accordance with HIPAA

Requirements

What you’ll need

Current U.S. healthcare professional license: R.N
2+ years of successful experience training or within a leadership capacity within a Call Center operation preferred
Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology
Familiarity with liver disease progression, fibrosis staging, and cirrhosis risk
Ability to join frequent meetings and calls without disruption or disconnecting
Excellent verbal, written, and listening communication skills
Adept at Word, Excel, and Outlook
Strong aptitude to learn new computer programs and client-specific applications
Outstanding customer service, communication, and interpersonal skills
Ability to train and motivate staff members
Ability to safeguard patient privacy and confidentiality under HIPAA
Ability to work on multiple projects simultaneously
Willingness to adhere to company policies and Standard Operating Procedures

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Learning, leadership development, and career advancement support
Collaborative culture