Medical Information Specialist – Lead

Inizio Engage

. Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines .

Posted 10/2/2026full-timeRemote • CanadaSenior💰 CA$59,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing client programs while adhering to quality standards and compliance regulations, including HIPAA. Exhibits strong communication skills and the ability to multitask effectively across various projects.

Highest-signal resume keywords

HIPAA ComplianceDatabase ManagementEffective CommunicationMultitaskingAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementDocument ReviewWord ProficiencyExcel Proficiency

Soft Skills

Effective CommunicationEmpathyTime ManagementPleasant Telephone Manner

Industry Keywords

Medical Information RequestsAdverse EventsProduct Quality ComplaintsStandard Operating Procedures

About the role

Key responsibilities & impact

Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines
Accurately collect required information and capture it in specific program databases
Document and/or triage Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, client and federal guidelines and regulations
Handle all contact channel types, including phone and email
Complete literature fulfillment to customers
Exhibit effective communication and tele-management skills
Converse with callers empathetically and facilitate understanding of medical terminology
Work with multiple projects simultaneously
Adhere to company policies and Standard Operating Procedures
Perform administrative and non-telecommunication duties as needed
Safeguard patient privacy and confidentiality under HIPAA

Requirements

What you’ll need

High School Diploma required
Bachelor’s degree or equivalent work-related experience preferred
Ability to lead and guide others
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Ability to join frequent meetings and calls without disruption or disconnecting
Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors
Proficiency with Word and Excel
Analytical thinking, problem solving, and decision making
Ability to multitask and manage multiple parallel projects with strong time management skills
Must safeguard patient privacy and confidentiality by following HIPAA guidelines

Benefits

Comp & perks

Break paid between Christmas and New Years
Health Benefits as of day 1 of employment
Length of Service Awards
Quarterly Star Awards
Yearly Inizio Circle of Excellence Awards
Referral bonus
Library of online training courses