Quality Assurance Associate

Inizio Engage

. Handle day-to-day QA customer correspondence .

Posted 10/9/2026full-timeWilmington • United StatesJuniorMid-Level💰 $35,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality and Compliance within the pharmaceutical industry, with strong capabilities in customer service, communication, and project support. Proficient in managing customer inquiries and maintaining adherence to industry regulations and client policies.

Highest-signal resume keywords

Quality/Compliance ExperienceExcellent Excel SkillsCustomer Service SkillsInformation Technology CompetencyPharmaceutical Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceData ReconciliationMail MergeProduct Complaint ReportingSample RetrievalInventory Management

Soft Skills

Excellent Communication SkillsTime ManagementInterpersonal SkillsOrganizational SkillsAbility to Multitask

Tools & Technologies

PCsDatabases

Industry Keywords

Pharmaceutical IndustryAdverse Event ReportingProduct Quality ComplaintsClient PoliciesIndustry Regulations

About the role

Key responsibilities & impact

Handle day-to-day QA customer correspondence
Manage and respond to email inquiries
Complete mail merges from client databases for the QA department
Complete reconciliation of adverse event and product complaint reporting
Assist pharmaceutical manufacturing sites with sample/customer mailing inquiries
Follow up with internal and external customers when additional information is required on product quality complaints and adverse events
Provide customer service and immediate resolution to inquiries at the point of customer contact
Meet customer satisfaction levels
Participate in short-term project work supporting Product Quality Complaint management
Assemble mailers for Product Complaint Retrievals
Maintain supply inventory for correspondence and sample retrievals
Comply with industry regulations, client policies, and Inizio policies and procedures

Requirements

What you’ll need

Bachelor’s degree or equivalent work-related experience
Quality/compliance experience within the pharmaceutical industry
Excellent Excel skills
Excellent verbal, written, and listening communication skills
Competency using information technology, PCs, and databases
Ability to multitask with accuracy
Good time management, interpersonal, and organizational skills
Ability to work independently
Ability to lift, carry, and otherwise move up to 25 pounds
Ability to sit, stand, or walk for various lengths of time throughout the day

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning, leadership development, and career advancement support
Collaborative culture
Hybrid work arrangement: 3 days onsite and 2 days remote