Registered Nurse / Respiratory Therapist

Inizio Engage

. Provide inbound or outbound non-promotional disease-state education and/or support to identified customers .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing disease-state education and support while ensuring compliance with HIPAA regulations. Proficient in managing customer interactions with a focus on quality service and effective communication.

Highest-signal resume keywords

Current U.S. Healthcare Professional LicenseExperience in Respiratory Disease StateCompetency with Call Center TechnologyStrong Knowledge of Microsoft OfficeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disease-State EducationData EntryCRM ManagementCall Center TechnologyMicrosoft OfficeDatabase SystemsPatient Privacy SafeguardingProblem SolvingAttention to DetailMultitasking

Soft Skills

Effective CommunicationInterpersonal SkillsPleasant Telephone MannerOrganizational SkillsProactive Attitude

Certifications & Qualifications

RN LicenseRT License

Industry Keywords

HIPAA ComplianceCustomer ServiceTherapy EducationProgram EnrollmentAdministrative Responsibilities

About the role

Key responsibilities & impact

Provide inbound or outbound non-promotional disease-state education and/or support to identified customers
Provide therapy education and support
Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation
Maintain excellent quality and superior customer service while following program call guides, talking points, and FAQs
Use only approved materials provided by Inizio or the client
Complete required trainings, courses, and competency assessments within specified timeframes
Complete administrative responsibilities, including computer updates, emails, and time reporting
Attend local and national program meetings and/or conferences as required and possible
Adhere to company and client policies, procedures, and training requirements
Safeguard patient privacy and confidentiality under HIPAA, including compliance with call monitoring requirements
Return and maintain company equipment and materials according to company instructions
Perform other reasonable duties as requested

Requirements

What you’ll need

Current U.S. healthcare professional license (RN, RT)
Associate degree/Bachelor’s/BSN or equivalent work-related experience
Preferred minimum of 2 years of experience working in respiratory disease state or related field
Competency with call center telephone technology preferred
Effective and professional communication
Excellent interpersonal skills, pleasant telephone manner, and articulate phone voice
Demonstrable organizational skills and ability to manage multiple tasks
Ability to multitask while maintaining high attention to detail and accuracy
Process excellence and ability to problem solve and be proactive
Strong working knowledge of Microsoft Office, client-specific applications, and database systems
Ability to join frequent meetings and calls without disruption or disconnecting
Ability to safeguard patient privacy and confidentiality in a remote setting according to HIPAA
Ability to attend and successfully complete required trainings, courses, and competency assessments
Ability to adhere to company and client policies, procedures, and training requirements

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Learning, leadership development, and career advancement support
Collaborative culture
Reasonable accommodations in accordance with applicable law