Digital Client Success Manager

Inktavo

. Develop strong, trusting relationships with a large volume of clients .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management, with a strong focus on relationship building, data-driven growth strategies, and effective communication with stakeholders. Proficient in managing client lifecycles and utilizing tools like Salesforce to enhance account performance.

Highest-signal resume keywords

Client Success ManagementSaaS ExperienceSalesforce ProficiencyData-Driven Growth StrategiesTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Relationship DevelopmentData AnalysisE-Commerce Best PracticesRisk Management

Soft Skills

Time ManagementOrganizational SkillsCommunication SkillsTeam CollaborationInitiative

Tools & Technologies

SalesforceZendeskZoomGoogle Suite

Industry Keywords

Client LifecycleTech-Touch Client SegmentCross-SellingNew-Store OpportunitiesStakeholder Influence

About the role

Key responsibilities & impact

Develop strong, trusting relationships with a large volume of clients
Conduct scheduled Zoom meetings and phone calls to understand client needs and challenges
Proactively schedule meetings and outreach to recommend growth strategies
Maintain knowledge of account goals, technology stacks, current initiatives, and performance
Identify and execute data-driven growth opportunities, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users
Train new and existing Sales Representatives on product features, best practices, and online store processes
Conduct product- and use-case-specific training sessions
Monitor accounts for potential health risks and execute risk playbooks
Regularly update and maintain account data in Salesforce
Collaborate with Sales, Support, and Product teams on client requests and initiatives
Own growth, retention, and the entire client lifecycle for the tech-touch client segment

Requirements

What you’ll need

Bachelor's degree or equivalent work experience in a client-facing role
1+ years of experience in Client Success, Account Management, or Sales
Experience in a SaaS environment preferred
Proven time management and multitasking skills to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Demonstrated ability to communicate, present, and influence key stakeholders at all levels
Team player who is coachable, takes initiative, and has a curious mindset
Comfortable working in an ever-evolving environment
Up to 15% travel required
U.S. Citizen or Permanent Resident status required
Visa sponsorship not available
Experience with Zendesk, Zoom, and Google Suite products is a plus
Must be physically located and legally authorized to work in AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, or WI

Benefits

Comp & perks

Competitive benefits
Unlimited PTO
Remote work available for U.S.-based candidates
401(k) with employer match
Paid parental leave
Catered lunches for those local to Dallas, TX
Casual office atmosphere for those local to Dallas, TX
Fully stocked kitchen for those local to Dallas, TX