BCT – Full Time

Inktel Marketing

. Communicate with customers in a proactive and professional manner .

Posted 11/3/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on proactive communication, problem-solving, and empathy. Capable of multitasking and maintaining professionalism while delivering results in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProactive CommunicationBilingual in English and Spanish or CreoleEmpathetic ListeningProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningPositive AttitudeDependabilityResourcefulnessTeam Player

Industry Keywords

STRIVE ValuesCustomer SatisfactionTroubleshootingAttendance HistoryNimble Thinking

About the role

Key responsibilities & impact

Communicate with customers in a proactive and professional manner
Respond to questions and provide information while exceeding customer expectations
De-escalate upset customers and explore all options to satisfy their needs
Identify the root cause of inquiries by asking probing questions and determining the best solution
Maintain required product knowledge to deliver best-in-class service
Complete three weeks of training Monday through Friday, 9am–5pm EST
Work a regular production schedule of 5 days per week, including Saturday or Sunday, for 40 hours per week

Requirements

What you’ll need

Proven track record of all STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
Nimble thinking, high energy, passion, persistence, and resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills, including clear diction, tone, and proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor
Dependable and consistent, with a history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
Fully fluent in English and Spanish or Creole
Must be available for training Monday through Friday, 9am–5pm EST for the first 3 weeks
Must work 5 days a week, including Saturday or Sunday, 40 hours per week
Must be willing to work evening shifts

Benefits

Comp & perks

Opportunity for Performance/Bonus pay at $1 extra for every hour worked
Work from home
Training provided by the Inktel Team