Inktel Marketing

Advisor

• Provide client support through voice and chat channels
• Respond to client requests and inquiries by phone, chat, and email
• Assist with product purchases, service and quality inquiries, order status, product information, account inquiries, programs, promotions, and technical issues
• Transition between communication channels as needed
• Demonstrate high standards for quality service
• Maintain current product and procedural knowledge and assess industry trends
• Work with quality and training teams to manage performance expectations
• Communicate with Team Lead, Quality Advocate, Trainer, and manager for support and development
• Maintain professionalism, courtesy, and business acumen in all client contacts
• Accurately maintain the proprietary call center database by documenting client interactions
• Adhere to schedules, deadlines, KPIs, and quality goals
• Provide proactive and professional customer communication

Beauty Advisor – Seasonal