FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional client service skills through effective communication in both English and Spanish, with a strong ability to manage inquiries and provide solutions in a fast-paced environment. Proficient in maintaining accurate documentation and adhering to performance metrics while fostering positive client relationships.
Highest-signal resume keywords
Bilingual English And SpanishClient Relationship ManagementExceptional Written Communication SkillsE-Commerce ExperienceData Entry Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client SupportOrder Status ManagementProduct KnowledgeTyping Speed 45–55 WPMWindows-Based Applications
Soft Skills
ProfessionalismEngaging CommunicationSelf-StarterRelationship DevelopmentFlexibility
Tools & Technologies
Instant ServiceCall Center Database
Industry Keywords
Service IndustryQuality ServicePerformance ExpectationsKPI AdherenceDynamic Shift Environment
About the role
Key responsibilities & impact- Provide client support through voice and chat channels
- Respond to client requests and inquiries by phone, chat, and email
- Assist with product purchases, service and quality inquiries, order status, product information, account inquiries, programs, promotions, and technical issues
- Transition between communication channels as needed
- Demonstrate high standards for quality service
- Maintain current product and procedural knowledge and assess industry trends
- Work with quality and training teams to manage performance expectations
- Communicate with Team Lead, Quality Advocate, Trainer, and manager for support and development
- Maintain professionalism, courtesy, and business acumen in all client contacts
- Accurately maintain the proprietary call center database by documenting client interactions
- Adhere to schedules, deadlines, KPIs, and quality goals
- Provide proactive and professional customer communication
Requirements
What you’ll need- Bilingual English and Spanish preferred but not required
- 2–3 years’ experience in a business/professional environment, preferably in the service industry
- Comparable office environment experience encouraged
- Self-starter able to manage workload efficiently
- Exceptional written communication skills
- Ability to deliver high-level client service under high volume
- Strong grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging oral and/or written communication
- Ability to develop relationships with clients, including in difficult situations
- Ability to advise and counsel clients quickly and efficiently
- Computer literacy and internet proficiency
- E-commerce and online shopping experience preferred
- Experience with Windows-based applications and client relationship management tools preferred, such as Instant Service
- Excellent data entry skills and typing speed of 45–55 wpm minimum
- Flexibility to work in a dynamic shift environment, including weekends and evenings
- Punctuality and dependable attendance
- Vacation blackout period applies during holiday and promotional periods
- Equipment is not provided
Benefits
Comp & perks- Performance-based bonus earning opportunity
- Full-time seasonal W-2 employment
- Remote work arrangement
- 8-hour and 10-hour shifts available