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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing with a focus on creating and maintaining high-quality documentation across multiple products and configurations. Proficient in stakeholder management and adept at using tools like MadCap Flare and Confluence to enhance documentation processes.
Highest-signal resume keywords
Technical WritingMadCap FlareConfluenceStakeholder ManagementJIRA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical WritingEditingProofreadingDocumentation ManagementSingle-Source AuthoringUser Guide CreationQuality AssuranceMicrosoft WordInformation GatheringProduct Release Notes
Soft Skills
Attention to DetailOrganizational SkillsProactive ApproachCommunication SkillsAutonomous Work Style
Tools & Technologies
MadCap FlareConfluenceJIRAMicrosoft Word
Industry Keywords
SaaSFinanceFintech
About the role
Key responsibilities & impact- Own and coordinate the end-to-end documentation lifecycle
- Manage documentation priorities, timelines, feedback and approvals
- Create and maintain user guides, short guides and admin guides using MadCap Flare
- Apply single-source authoring principles across multiple products, configurations and brands
- Create and maintain internal documentation in Confluence
- Gather information from SMEs, JIRA tickets, product demonstrations and existing content
- Rewrite product release notes into clear, customer-friendly content
- Lead the development and improvement of online help
- Review and quality-assure documentation produced by others
- Maintain consistent terminology, style and content quality
- Work proactively with stakeholders across Australia, UK, USA and New Zealand
- Report to the Product Operations Manager
Requirements
What you’ll need- 5+ years' experience in technical writing
- Experience coordinating multiple documentation projects
- Strong stakeholder management and communication skills
- Excellent writing, editing and proofreading skills
- Advanced Microsoft Word skills
- High attention to detail and strong focus on quality
- Ability to manage competing priorities and changing requirements
- Ability to quickly learn new products, software and workflows
- Proactive, organised and autonomous approach
- Desirable: MadCap Flare or another single-source authoring system
- Desirable: SaaS, finance or fintech experience
- Desirable: JIRA and Confluence experience
Benefits
Comp & perks- Diversity, equity and inclusion commitment
- Hybrid work arrangement