Client Success Manager, Media

Inmar Intelligence

. Serve as the primary client contact and relationship owner .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,735 - $121,224 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in media account management, client relationship building, and strategic campaign planning. Proficient in leveraging analytics and cross-functional collaboration to drive client success and account growth.

Highest-signal resume keywords

Media Account ManagementClient Relationship ManagementCross-Functional Team LeadershipDigital Media StrategyCampaign Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign PlanningDigital Media ChannelsProblem-SolvingCritical ThinkingCampaign AnalyticsMeasurement StrategiesOptimization Strategies

Soft Skills

Strong Communication SkillsProactive MindsetPositive AttitudeCollaboration

Tools & Technologies

Google SuiteMicrosoft OfficeMonday.comSalesforceGoogle AnalyticsTableauAI-Enabled Tools

Certifications & Qualifications

Bachelor's Degree in AdvertisingMarketingCommunications

Industry Keywords

Client ServiceCampaign WorkflowsInfluencer ProgramsRetail MediaLoyalty Programs

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary client contact and relationship owner
Maintain consistent communication, clarify deliverables, and proactively manage expectations
Translate client business objectives into outcome-focused media strategies
Identify challenges, propose solutions, and connect campaign activity to broader business objectives
Lead client status meetings, campaign reviews, and performance discussions
Develop and present campaign recaps, performance reports, and strategic recommendations
Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners
Advocate for clients internally and ensure high-quality work
Identify account expansion, additional solution, and future investment opportunities
Partner with Sales on renewals, upsell opportunities, and account growth strategies
Build trusted advisor relationships and support long-term retention and growth
Oversee campaign planning and activation, timelines, deliverables, and performance expectations
Translate Analytics and Ad Operations recommendations into clear client implications and next steps
Manage internal project workflows via Monday.com, Salesforce, and other systems
Conduct quality checks on deliverables
Anticipate and resolve issues or delays while maintaining client confidence
Support integration of influencer, retail media, and paid social components into omnichannel strategies
Monitor evolving media trends
Lead internal kickoffs and cross-functional working sessions, drive accountability, and build alignment without direct authority
Leverage approved AI-enabled tools and automation to improve planning, communications, reporting, efficiency, and recommendations
Identify process improvements that reduce manual effort and strengthen client experience

Requirements

What you’ll need

Bachelor's Degree in advertising, marketing, communications or similar field
3–5 years of experience in media account management, client service, or marketing
Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
Strong written and verbal communication skills with demonstrated confidence in client presentations
Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau
Experience in The Trade Desk is a plus
Demonstrated ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements
Commercial mindset with the ability to recognize client needs, identify growth opportunities, and partner with Sales on account expansion and retention
Comfort using approved AI and automation tools to improve productivity, communication, analysis, and workflow efficiency
Experience supporting U.S.-based or global clients within an agency or marketing organization is preferred
Familiarity with end-to-end campaign workflows across media and influencer programs is preferred
Foundational understanding of campaign analytics, measurement, and optimization strategies is preferred
Ability to work collaboratively across cross-functional teams in a fast-paced environment is preferred
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Annual discretionary bonuses through our Core Company Performance Bonus Plan
Equity grants, sign-on bonuses, and other tailored incentive opportunities
Growing Revenue Incentives
Corporate or VIP Bonuses
Deferred compensation opportunities